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South Africa’s BPO Service Advantage

Becoming Strategic in the Global Marketplace

  • Leslie P. Willcocks
  • Mary C. Lacity
  • Andrew Craig

Part of the Technology, Work and Globalization book series (TWG)

Table of contents

  1. Front Matter
    Pages i-xxii
  2. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 1-13
  3. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 14-38
  4. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 39-64
  5. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 65-93
  6. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 94-102
  7. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 103-108
  8. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 109-114
  9. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 124-140
  10. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 141-155
  11. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 156-164
  12. Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
    Pages 165-182
  13. Back Matter
    Pages 183-211

About this book

Introduction

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Keywords

business business process outsourcing performance research service shared services

Authors and affiliations

  • Leslie P. Willcocks
    • 1
  • Mary C. Lacity
    • 2
  • Andrew Craig
    • 3
  1. 1.London School of Economics and Political ScienceUK
  2. 2.University of MissouriUSA
  3. 3.Rame AssociatesUK

Bibliographic information