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Trust and Organizations

Confidence across Borders

  • Editors
  • Marta Reuter
  • Filip Wijkström
  • Bengt Kristensson Uggla

Table of contents

  1. Front Matter
    Pages i-ix
  2. Bengt Kristensson Uggla, Marta Reuter, Filip Wijkström
    Pages 1-18
  3. Niklas Egels-Zandén
    Pages 65-89
  4. Ingrid Gustafsson, Kristina Tamm Hallström
    Pages 91-109
  5. Pernilla Petrelius Karlberg, Maria Grafström, Karolina Windell
    Pages 127-146
  6. Bengt Kristensson Uggla
    Pages 165-179
  7. Back Matter
    Pages 205-213

About this book

Introduction

An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered? Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.

Keywords

business conflict Lohnsteuer Organisation organization service trust

Bibliographic information