Advanced Outsourcing Practice

Rethinking ITO, BPO and Cloud Services

  • Mary C. Lacity
  • Leslie P. Willcocks
Book

Part of the Technology, Work and Globalization book series (TWG)

Table of contents

  1. Front Matter
    Pages i-xxxiii
    PDF
  2. Robust Practices from Two Decades of ITO and BPO Research
    Mary C. Lacity, Leslie P. Willcocks, Stan Solomon
    Pages 1-24
  3. What Providers Say about Establishing the Outsourcing Arrangement
    Mary C. Lacity, Leslie P. Willcocks
    Pages 25-46
  4. What Providers Say about Managing Outsourced Services
    Leslie P. Willcocks, Mary C. Lacity
    Pages 47-68
  5. Creating Shared Services in the Private and Public Sectors
    Mary C. Lacity
    Pages 69-96
  6. The Changing Role of Client Project Management
    Mary C. Lacity, Joseph Rottman
    Pages 97-120
  7. Best-of-Breed versus Bundled Services
    Leslie P. Willcocks, Ilan Oshri, John Hindle
    Pages 121-142
  8. Rural Sourcing and Impact Sourcing
    Mary C. Lacity, Joseph Rottman
    Pages 143-168
  9. Shifting to Cloud Services: Current Challenges and Future Opportunities
    Leslie P. Willcocks, Will Venters, Edgar Whitley, John Hindle
    Pages 169-196
  10. Back Matter
    Pages 197-251
    PDF

About this book

Introduction

A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.

Keywords

management project management service

Authors and affiliations

  • Mary C. Lacity
    • 1
  • Leslie P. Willcocks
    • 2
  1. 1.University of MissouriSt. LouisUSA
  2. 2.London School of Economics and Political ScienceLondonUK

Bibliographic information