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The Management of Consumer Credit

Theory and Practice

  • Authors
  • Steven Finlay
Book

Table of contents

  1. Front Matter
    Pages i-xvi
    PDF
  2. Consumer Credit Management: An Introduction
    Steven Finlay
    Pages 1-14
  3. Organizational Matters
    Steven Finlay
    Pages 15-31
  4. Marketing
    Steven Finlay
    Pages 32-56
  5. Predicting Consumer Behaviour
    Steven Finlay
    Pages 57-73
  6. Customer Acquisition
    Steven Finlay
    Pages 74-102
  7. Customer Management
    Steven Finlay
    Pages 103-117
  8. Collections (Early Stage Delinquency)
    Steven Finlay
    Pages 118-130
  9. Debt Recovery (Late Stage Delinquency)
    Steven Finlay
    Pages 131-137
  10. Fraud
    Steven Finlay
    Pages 138-145
  11. Provision, Capital Requirements and Basel II
    Steven Finlay
    Pages 146-159
  12. Back Matter
    Pages 160-208
    PDF

About this book

Introduction

Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.

Keywords

Acquisition Basel II capital coal consumer Fraud institutions management marketing organization organizations

Bibliographic information