The Customer’s Victory

From Corporation to Co-operation

  • Authors
  • François Dupuy

Table of contents

  1. Front Matter
    Pages i-vii
  2. Introduction

    1. François Dupuy
      Pages 1-17
  3. The Problem

    1. Front Matter
      Pages 19-19
    2. François Dupuy
      Pages 21-35
    3. François Dupuy
      Pages 36-51
    4. François Dupuy
      Pages 52-71
    5. François Dupuy
      Pages 72-87
  4. The Process

    1. Front Matter
      Pages 89-89
    2. François Dupuy
      Pages 91-104
    3. François Dupuy
      Pages 105-127
  5. Conclusion – Towards New Organizations?

    1. François Dupuy
      Pages 147-152
  6. Back Matter
    Pages 153-157

About this book


Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.


complexity environment managing change organization

Bibliographic information