The Illusion of Management Control

A Systems Theoretical Approach to Managerial Technologies

  • Editors
  • Niels Thygesen

Table of contents

  1. Front Matter
    Pages i-xvi
  2. An introduction to understanding technology as illusions

    1. Niels Thygesen, Kaspar Villadsen, No Kampmann
      Pages 1-32
  3. Managing the employee

    1. Front Matter
      Pages 33-33
    2. Betina Wolfgang Rennison
      Pages 35-58
    3. Anders la Cour
      Pages 59-83
  4. Managing the citizen

    1. Front Matter
      Pages 85-85
    2. Holger Højlund
      Pages 87-107
    3. Niels Åkerstrøm Andersen
      Pages 108-132
  5. Managing the organization

    1. Front Matter
      Pages 131-131
    2. Niels Thygesen, Niels Åkerstrøm Andersenˡ
      Pages 159-181
  6. Managing the market

    1. Front Matter
      Pages 183-183
    2. Christian Frankel
      Pages 185-203
    3. Urs Stäheli
      Pages 204-222
    4. Elena Esposito
      Pages 223-236
  7. Back Matter
    Pages 237-247

About this book


This book shows how a system theoretical concept of technology helps us to understand the paradoxes of control. It describes a phenomenon which shows regularity that is unexpected against the background of received knowledge within management studies. It presents a series of cases which touch upon a range of technologies within the public sector.


complexity management Manager organization organizations service

Bibliographic information