Collaboration in Outsourcing

A Journey to Quality

  • Sjaak Brinkkemper
  • Slinger Jansen

Part of the Technology, Work and Globalization book series (TWG)

Table of contents

  1. Front Matter
    Pages i-xxxii
  2. Introduction: Collaboration in Outsourcing

    1. Sjaak Brinkkemper, Slinger Jansen
      Pages 1-2
  3. Governance

    1. Front Matter
      Pages 3-3
    2. Suzanne Haanappel
      Pages 42-58
    3. Wouter Steenbeek, Lidwien van de Wijngaert, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen
      Pages 73-87
    4. Matthias Fabriek, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen, Remko Helms
      Pages 88-102
  4. Communication and Knowledge Management

    1. Front Matter
      Pages 103-103
    2. Antonios-Lavrentios Voutsinos
      Pages 126-141
    3. Aleksandar Chervenkov
      Pages 142-159
  5. Relationship Management and Quality

    1. Front Matter
      Pages 183-183
    2. Jonathan Aarnouts
      Pages 198-223
    3. Martijn Roeling
      Pages 224-247
    4. Paul Noordveld
      Pages 248-273
    5. Sander van Meggelen
      Pages 274-297
  6. Software Development

    1. Front Matter
      Pages 299-299
    2. Tomas Salfischberger
      Pages 301-315
    3. Koen Bos
      Pages 316-327
  7. Back Matter
    Pages 359-361

About this book


Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.


brand communication conflict resolution Information Technology (IT) knowledge management management optimization Portfolio product development relationship management service trust

Editors and affiliations

  • Sjaak Brinkkemper
    • 1
  • Slinger Jansen
    • 2
  1. 1.Department of Information and Computing SciencesUtrecht UniversityNetherlands
  2. 2.Department of Information and Computing SciencesUtrecht UniversityNetherlands

Bibliographic information