Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
business Commitment controlling reputation Service trust
Authors and affiliations
1.Oade Associates LimitedDenmark
Copyright InformationPalgrave Macmillan, a division of Macmillan Publishers Limited 2012