Managing Challenging Clients

Building Effective Relationships with Difficult Customers

  • Aryanne¬†Oade

Table of contents

  1. Front Matter
    Pages i-xxii
  2. Aryanne Oade
    Pages 1-18
  3. Aryanne Oade
    Pages 19-39
  4. Aryanne Oade
    Pages 41-81
  5. Aryanne Oade
    Pages 83-106
  6. Aryanne Oade
    Pages 107-135
  7. Aryanne Oade
    Pages 137-161
  8. Back Matter
    Pages 165-170

About this book


Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.


business Commitment controlling reputation Service trust

Authors and affiliations

  • Aryanne¬†Oade
    • 1
  1. 1.Oade Associates LimitedDenmark

Bibliographic information