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Applied Conversation Analysis

Intervention and Change in Institutional Talk

  • Charles Antaki
Book

Part of the Palgrave Advances in Linguistics book series (PADLL)

Table of contents

  1. Front Matter
    Pages i-xii
    PDF
  2. Six Kinds of Applied Conversation Analysis
    Charles Antaki
    Pages 1-14
  3. ‘Some’ versus ‘Any’ Medical Issues: Encouraging Patients to Reveal Their Unmet Concerns
    John Heritage, Jeffrey D. Robinson
    Pages 15-31
  4. Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation
    Ray Wilkinson
    Pages 32-53
  5. Improving Response Rates in Telephone Interviews
    Douglas W. Maynard, Nora Cate Schaeffer, Jeremy Freese
    Pages 54-74
  6. Improving Ethnic Monitoring on a Telephone Helpline
    Sue Wilkinson
    Pages 75-97
  7. Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis
    Celia Kitzinger
    Pages 98-118
  8. Simulated Interaction and Communication Skills Training: The ‘Conversation-Analytic Role-Play Method’
    Elizabeth Stokoe
    Pages 119-139
  9. Should Mandatory Jobseeker Interviews be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations
    Merran Toerien, Annie Irvine, Paul Drew, Roy Sainsbury
    Pages 140-160
  10. Giving Feedback to Care Staff about Offering Choices to People with Intellectual Disabilities
    W. M. L. Finlay, Chris Walton, Charles Antaki
    Pages 161-183
  11. Reflecting on Your Own Talk: The Discursive Action Method at Work
    Joyce Lamerichs, Hedwig te Molder
    Pages 184-206
  12. Conversation Analysis Applied to User-Centred Design: A Study of Who ‘The User’ Is
    Maria Egbert
    Pages 207-221
  13. A Psychoanalyst’s Reflection on Conversation Analysis’s Contribution to His Own Therapeutic Talk
    Anssi Peräkylä
    Pages 222-242
  14. Back Matter
    Pages 243-274
    PDF

About this book

Introduction

Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interaction. The work reported in this collection shows how CA can be used to identify, and improve, communicative practices at work.

Keywords

behavior communication language

Editors and affiliations

  • Charles Antaki
    • 1
  1. 1.Loughborough UniversityUK

Bibliographic information