Advertisement

Customer Experience

Future Trends and Insights

  • Colin Shaw
  • Qaalfa Dibeehi
  • Steven Walden

Table of contents

  1. Front Matter
    Pages i-xvii
  2. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 1-8
  3. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 9-30
  4. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 31-54
  5. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 55-67
  6. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 68-87
  7. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 88-102
  8. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 103-126
  9. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 127-143
  10. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 144-160
  11. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 161-178
  12. Colin Shaw, Qaalfa Dibeehi, Steven Walden
    Pages 179-185
  13. Back Matter
    Pages 187-199

About this book

Introduction

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.

Keywords

business organization social media trust

Authors and affiliations

  • Colin Shaw
    • 1
  • Qaalfa Dibeehi
    • 2
  • Steven Walden
    • 3
  1. 1.Beyond PhilosophyUK
  2. 2.Beyond PhilosophyUK
  3. 3.Beyond PhilosophyUK

Bibliographic information