The Practice of Outsourcing

From Information Systems to BPO and Offshoring

  • Leslie P. Willcocks
  • Mary C. Lacity

Table of contents

  1. Front Matter
    Pages i-xviii
  2. Introduction

    1. Front Matter
      Pages 1-1
    2. Leslie Willcocks, Mary Lacity
      Pages 3-34
  3. Studies of Outsourcing’s Rise to Prominence

    1. Front Matter
      Pages 35-35
    2. Mary Lacity, Rudy Hirschheim, Leslie Willcocks
      Pages 37-58
    3. Guy Fitzgerald, Leslie Willcocks
      Pages 59-78
    4. Kuldeep Kumar, Leslie Willcocks
      Pages 97-122
    5. Leslie Willcocks, Mary Lacity, Thomas Kern
      Pages 123-158
    6. Wendy Currie, Leslie Willcocks
      Pages 187-212
    7. Rudy Hirschheim, Mary Lacity
      Pages 213-231
    8. Thomas Kern, Leslie Willcocks
      Pages 232-263
  4. Studies 2000–2008: From IT to Business Process and Offshore Outsourcing

    1. Front Matter
      Pages 265-265
    2. Sara Cullen, Peter Seddon, Leslie Willcocks
      Pages 267-302
    3. Sara Cullen, Peter Seddon, Leslie Willcocks
      Pages 303-338
    4. David Feeny, Leslie Willcocks, Mary Lacity
      Pages 339-388
    5. Joseph Rottman, Mary Lacity
      Pages 445-466
  5. Back Matter
    Pages 488-493

About this book


A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.


business business process information system Information Technology (IT) Insourcing Offshore organization Outsourcing social capital strategy

Authors and affiliations

  • Leslie P. Willcocks
    • 1
  • Mary C. Lacity
    • 2
  1. 1.London School of Economics and Political ScienceUK
  2. 2.University of Missouri, St. LouisUSA

Bibliographic information