Engaging Public Sector Clients

From Service-Delivery to Co-Production

  • John Alford

Table of contents

  1. Front Matter
    Pages i-xiv
  2. John Alford
    Pages 15-29
  3. John Alford
    Pages 30-49
  4. John Alford
    Pages 64-72
  5. John Alford
    Pages 134-174
  6. John Alford
    Pages 205-214
  7. John Alford
    Pages 215-222
  8. Back Matter
    Pages 223-261

About this book


Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.


compliance Government organization Public Services service work

Authors and affiliations

  • John Alford
    • 1
  1. 1.Australia and New Zealand School of GovernmentUniversity of MelbourneAustralia

Bibliographic information