Talking at Work

Corpus-based Explorations of Workplace Discourse

  • Lucy Pickering
  • Eric Friginal
  • Shelley Staples

Part of the Communicating in Professions and Organizations book series (PSPOD)

Table of contents

  1. Front Matter
    Pages i-xxxvi
  2. Bernadette Vine
    Pages 1-25
  3. Eric Friginal, Lucy Pickering, Carrie Bruce
    Pages 27-53
  4. Stephen Skalicky, Eric Friginal, Nicholas Subtirelu
    Pages 127-153
  5. Jane Lockwood, Steven James Finch, Neil Ryder, Sarah Gregorio, Ruby De La Cruz, Benjamin Cook et al.
    Pages 155-178
  6. Back Matter
    Pages 281-284

About this book


This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others.

Lucy Pickering is Associate Professor in Applied Linguistics & TESOL and Director of the Applied Linguistics Laboratory in Texas A&M University–Commerce, USA.  Her research interests focus on discourse analysis, prosody, SLA and corpus research.

Eric Friginal is an Associate Professor of Applied Linguistics and Director of International Programs at Georgia State University, College of Arts and Sciences, USA. His recent book, Corpus-Based Sociolinguistics: A Guide for Students (2014) is co-authored with his doctoral student Jack A. Hardy.

Shelley Staples is Assistant Professor of English Applied Linguistics/SLAT at University of Arizona, USA. Her research focuses on corpus analyses of specialized spoken and written registers, particularly for applications to health care communication. She recently published The Discourse of Nurse-Patient Interactions (2015). 


call center discourse healthcare discourse specialized corpus data cross-cultural communication Augmentative and Alternative Communication communication corpus linguistics discourse linguistics science semantics social science sociolinguistics Corpora

Editors and affiliations

  • Lucy Pickering
    • 1
  • Eric Friginal
    • 2
  • Shelley Staples
    • 3
  1. 1.Literature and LanguagesTexas A&M University - CommerceCommerceUSA
  2. 2.Applied Linguistics and ESLGeorgia State UniversityAtlantaUSA
  3. 3.EnglishUniversity of ArizonaTucsonUSA

Bibliographic information