Shaping the IT Organization — The Impact of Outsourcing and the New Business Model

  • Ian Gouge

Part of the Practitioner Series book series (PRACT.SER.)

Table of contents

  1. Front Matter
    Pages i-x
  2. Pages 1-4
  3. Pages 57-110
  4. Pages 111-136
  5. Pages 137-156
  6. Pages 157-193
  7. Pages 195-205
  8. Back Matter
    Pages 207-210

About this book


More and more, the shape of the IT organization is critical to business systems delivery, yet all too often this definition is approached in a haphazard fashion - often based on old theory and out-dated experiences rather than being moulded to the realities of the world in which we work. Shaping the IT Organization considers how one should go about the moulding of an IT function in order to ensure effective output from the resources within that organization. It focuses on understanding precisely the elements and challenges within such a definition. Key topics covered: What is an organization?: Issues and key considerations for IT from an organizational perspective, including the idea of the 'organization lifecycle' and the very real impact this can have within the IT environment. Why change?: The impact of generic business approaches demanded by current business models and pressures. Solutions vs Products: The IT organizational impact of moving from a product-based to a solutions-based business model. Outsourcing: The increasing trend to place critical elements of IT's delivery capability outside the core business means that IT functions are often poorly aligned to both manage these relationships and rise to the challenges that outsourcing offers. Resource Management: Fundamental questions about people and the need to adapt resource management approaches to take a radical approach to how we both manage and empower the people within those models in order to deliver what is required.


Information Technology (IT) Outsourcing business management organization organizations resource management responsiblity structure

Authors and affiliations

  • Ian Gouge
    • 1
  1. 1.LeedsUK

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag London Limited 2003
  • Publisher Name Springer, London
  • eBook Packages Springer Book Archive
  • Print ISBN 978-1-85233-727-8
  • Online ISBN 978-1-85233-852-7
  • Series Print ISSN 1439-9245
  • Buy this book on publisher's site