Skip to main content
  • Book
  • © 2021

Tourist Health, Safety and Wellbeing in the New Normal

  • A timely and insightful roadmap for customer care in tourism following the pandemic will provide the reader with the most up-to-date professional guidance

  • Interviews with industry leaders throughout the book provide real-world insights

  • Expert chapter writers with industry and management experience highlight the most important aspects of customer care for the reader

Buying options

eBook USD 139.00
Price excludes VAT (USA)
  • ISBN: 978-981-16-5415-2
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 179.99
Price excludes VAT (USA)
Hardcover Book USD 179.99
Price excludes VAT (USA)

This is a preview of subscription content, access via your institution.

Table of contents (22 chapters)

  1. Front Matter

    Pages i-xxii
  2. Issues in Tourist Health, Safety and Wellbeing

    • Jeff Wilks, Donna Pendergast, Peter A. Leggat, Damian Morgan
    Pages 1-22
  3. Health

    1. Front Matter

      Pages 23-23
    2. Travel Medicine and Tourist Health

      • Peter A. Leggat
      Pages 25-46
    3. Pre- and Post-Travel Medical Consultations

      • Deborah J. Mills, Lani Ramsey, Luis Furuya-Kanamori
      Pages 47-69
    4. Vulnerable Groups and Travel Health Considerations

      • Sarah L. McGuinness, Robert Steffen
      Pages 71-112
  4. Safety

    1. Front Matter

      Pages 113-113
    2. Food Safety and Hygiene

      • Donna Pendergast
      Pages 145-165
    3. Travelling Safely in an Unsafe World–A Shared Responsibility

      • Yetta Gurtner, David King
      Pages 167-187
    4. Tourist Injury

      • Richard C. Franklin, Lauren Miller, Kerrianne Watt, Peter A. Leggat
      Pages 189-218
  5. Wellbeing

    1. Front Matter

      Pages 219-219
    2. Health Psychology, Positive Psychology, and the Tourist

      • Thomas E. Hannan, Jacob J. Keech, Mandy Cassimatis, Kyra Hamilton
      Pages 221-242
    3. Wellbeing and Quality of Life in Tourism

      • Adiyukh Berbekova, Muzaffer Uysal
      Pages 243-268
    4. Study and Tourism: Challenges for International Students in 2020

      • Kay Hartwig, Elizabeth Wheeley
      Pages 293-314
    5. Generation Z, COVID-19 and Tourism

      • Donna Pendergast, Kyrra Wilks
      Pages 315-343
  6. Contexts

    1. Front Matter

      Pages 345-345

About this book

The COVID-19 pandemic has changed the face of international and domestic tourism and sharply focused attention on the importance of tourist health, safety and wellbeing like never before. This book offers a unique perspective on the challenges facing the world’s largest service industry to protect and care for customers in a rapidly evolving environment where borders have closed, social distancing rules apply and personal hygiene has become a key focus in everyday life.

Yet tourism is a very resilient industry and history shows there is always an immediate surge toward recovery after a crisis has passed. Humans want to travel and see the world. While we appreciate that the pandemic is far from over, already there are reports of pent-up demand for travel as restrictions ease at some destinations and borders begin to open. As we move hopefully toward the recovery phase and people begin to move around for business and pleasure, this book presents the reader with key information and insights in both traditional and emerging areas of tourist health, safety and wellbeing, recognising that the world is now shaped by this pandemic, bringing change, potentially enduring benefits and lasting legacies.

Keywords

  • Trends in Tourism
  • Tourism Management
  • Risk Management
  • Risk in Tourism
  • Destination Management
  • Trends in Tourism
  • Hospitality and Events
  • Travel Medicine
  • Reputation Management
  • Disaster management for tourism
  • Tourism crises
  • Restoring tourism destinations
  • Tourism security
  • Tourist Health and Safety
  • pandemic
  • COVID-19
  • tourism industry standards
  • customer care

Editors and Affiliations

  • Marine Tourism Australia, Paradise Point, Australia

    Jeff Wilks

  • School of Education and Professional Studies, Griffith University, Southport, Australia

    Donna Pendergast

  • College of Public Health, Medical and Veterinary Sciences, James Cook University, Townsville, Australia

    Peter A. Leggat

  • College of Business, Law & Governance, James Cook University, Townsville, Australia

    Damian Morgan

About the editors

Dr Jeff Wilks is a psychologist and lawyer specialising in travel health, safety and wellbeing. He works as a consultant for law firms, government agencies and the tourism industry. Jeff is lead author on seven safety books. He currently serves as an Adjunct Professor at Griffith and James Cook universities.

Professor Donna Pendergast is Dean and Head, School of Education and Professional Studies at Griffith University. Her research expertise is in education transformation and efficacy. Donna also has a background in hospitality and public health. She is Chair of the Queensland Council of Deans of Education (QCDE) and has published 22 books.

Professor Peter A. Leggat, AM, ADC is a medical practitioner and Co-Director of the WHO Collaborating Centre for Vector-borne and Neglected Tropical Diseases at James Cook University. He is the author of several books on travel medicine and infectious disease. Peter is also President of the International Society of Travel Medicine.

Professor Damian Morgan is a management specialist with research interest in risk management for visitors and businesses servicing visitors. Research partners include AGL, Destination Gippsland, Environment Protection Authority Victoria and Lifesaving Victoria. Damian currently teaches at James Cook University.

Bibliographic Information

  • Book Title: Tourist Health, Safety and Wellbeing in the New Normal

  • Editors: Jeff Wilks, Donna Pendergast, Peter A. Leggat, Damian Morgan

  • DOI: https://doi.org/10.1007/978-981-16-5415-2

  • Publisher: Springer Singapore

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021

  • Hardcover ISBN: 978-981-16-5414-5Published: 01 December 2021

  • Softcover ISBN: 978-981-16-5417-6Published: 02 December 2022

  • eBook ISBN: 978-981-16-5415-2Published: 29 November 2021

  • Edition Number: 1

  • Number of Pages: XXII, 548

  • Number of Illustrations: 17 b/w illustrations, 68 illustrations in colour

  • Topics: Tourism Management, Health Care Management, Risk Management, Business and Management, Consumer Behavior , Public Policy

Buying options

eBook USD 139.00
Price excludes VAT (USA)
  • ISBN: 978-981-16-5415-2
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 179.99
Price excludes VAT (USA)
Hardcover Book USD 179.99
Price excludes VAT (USA)