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Healthcare Technology in Context

Lessons for Telehealth in the Age of COVID-19

  • Book
  • © 2021

Overview

Authors:
  1. Alan Taylor

    1. College of Medicine and Public Health, Flinders University, Bedford Park, Australia

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  • Explores the mechanisms influencing telehealth services in the context of the Australian and Brazilian universal healthcare systems and the outbreak of the COVID-19 pandemic
  • Examines how technology supports separated care through a discussion of contemporary fears and beliefs about technology, organisational issues and the sociotechnical codes that align medical practice
  • Concludes that provision of telehealth services as a part of a new normal for healthcare will depend on how we collectively shape the use of technology

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Table of contents (13 chapters)

  1. Front Matter

    Pages i-xix
    Download chapter PDF

  2. Introduction

    • Alan Taylor
    Pages 1-27

  3. Organisational and Professional Practice of Telehealth

    • Alan Taylor
    Pages 29-48

  4. Incorporating Technologies into Telehealth Services

    • Alan Taylor
    Pages 49-64

  5. Healthcare in Australia and Brazil

    • Alan Taylor
    Pages 65-79

  6. Telehealth Services in Australia and Brazil

    • Alan Taylor
    Pages 81-119

  7. Organisational Structures Influence Telehealth Services

    • Alan Taylor
    Pages 121-139

  8. Contested Professional Practices When Care Is Separated

    • Alan Taylor
    Pages 141-156

  9. Legitimising Telehealth Services

    • Alan Taylor
    Pages 157-171

  10. Building Confidence in Telehealth Practices

    • Alan Taylor
    Pages 173-189

  11. Building Relationships to Underpin Telehealth Practices

    • Alan Taylor
    Pages 191-207

  12. Applying Resources to Telehealth Services

    • Alan Taylor
    Pages 209-231

  13. How Contexts and Mechanisms Influence Telehealth Services

    • Alan Taylor
    Pages 233-256

  14. Telehealth Services in the Age of the COVID-19 Pandemic

    • Alan Taylor
    Pages 257-284

  15. Back Matter

    Pages 285-298
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Keywords

About this book

This book investigates how the technology used by telehealth services shapes our healthcare, and how we, as humans, collectively change and shape the technology and services used in healthcare. Based on extensive field research on telehealth services in Australia and Brazil, the book reveals some surprisingly obvious conclusions about our powers to shape the society.

Reviews

“As many of us have discovered in the COVID-19 era, telehealth is not plug and play. This in-depth, interdisciplinary analysis of two contrasting health systems by someone who has made technology work in challenging circumstances has many lessons for the wider world.” (Trisha Greenhalgh, Professor of Primary Care Health Sciences, University of Oxford, UK)



“In an original contribution on the incorporation of telehealth by public health systems, Taylor develops a comparative case study between Australia and Brazil. He offers interesting insights into conceptual frameworks, the importance of the political context, the governance structure, as well as the relationship between professionals, managers, stakeholders, shaping the provision of services through telehealth, before and after COVID-19.” (Ana Estela Haddad, PhD, Free Lecturer, Associate Professor, University of Sao Paulo, Coordinator, Brazilian Telehealth Program 2007 to 2012, Ministry of Health, Brazil)


 
“In 2020, our lives changed. And the way we delivered healthcare changed as well. The rapid adoption of telehealth in countries across the globe has transformed healthcare, bringing both opportunities and risks. This timely publication examines the phenomenon of telehealth in the age of COVID-19.” (Michael Kidd AM, Professor of Primary Care Reform, The Australian National University, Canberra, Australia)




“Not only does Alan Taylor make an important contribution to our understanding of telehealth in times of crisis, he also adds a very important dimension to our understanding what lies behind the success or failure of healthcare interventions. His identification of the huge significance of pre-existing social and cultural contexts is something that everyone involved in developing or evaluating health services should take to heart.” (Sam Porter, Professor of Nursing Sociology, Head of Departmentof Social Sciences and Social Work, Bournemouth University)

Authors and Affiliations

  • College of Medicine and Public Health, Flinders University, Bedford Park, Australia

    Alan Taylor

About the author

Dr. Alan Taylor led the development of IS 13131:2021 Health informatics—Telehealth services—Quality planning guidelines for the International Standards Organisation. Between 2016 and 2020 he served as Vice President of the Australasian Telehealth Society. His research investigates the sustainability of telehealth services including the role of standards, guidelines, socio-technical codes and the impact of the COVID-19 pandemic. He has twenty years of experience in the public and private sectors in Australia, Europe and Africa as a project manager, academic, ICT strategist, and architect. He has led numerous telehealth and emergency services initiatives in Queensland and South Australia to improve access to health care using information and communications technologies.

Bibliographic Information

  • Book Title: Healthcare Technology in Context

  • Book Subtitle: Lessons for Telehealth in the Age of COVID-19

  • Authors: Alan Taylor

  • DOI: https://doi.org/10.1007/978-981-16-4075-9

  • Publisher: Palgrave Macmillan Singapore

  • eBook Packages: Social Sciences, Social Sciences (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021

  • Hardcover ISBN: 978-981-16-4074-2Published: 09 September 2021

  • Softcover ISBN: 978-981-16-4077-3Published: 10 September 2022

  • eBook ISBN: 978-981-16-4075-9Published: 08 September 2021

  • Edition Number: 1

  • Number of Pages: XIX, 298

  • Number of Illustrations: 12 b/w illustrations

  • Topics: Sociology, general, Medical Sociology

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