Overview
- Addresses how businesses respond to cloud-based knowledge worker services and the automation of knowledge worker services
- Provides an overall approach as well as specific examples and paints a picture of what business change is needed in response to technology and illustrates how to manage people through the transition
- Includes practical exercises, scenarios, and examples to help with the necessary capacity and capability building in businesses
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About this book
This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and our society. Knowledge worker roles are being impacted, and as operations are being automated, business models are changing as the use of cloud-based services lowers costs and provides flexibility. This book provides a guide towards managing the environment of uncertainly caused by the rapid changes in technology by combining strategy and leadership to influence the environment, instil the right behaviours, and strengthen the skills that will enable businesses to be adaptive, responsive, and resilient.
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Keywords
- Business Transformation
- Service Management
- Automation
- Knowledge Workers
- Cloud-Based Services
- Real Time Decision Making
- Analytics
- Big Data
- Artificial Intelligence
- Knowledge Worker Services Transformation
- Project Management within Knowledge Worker Services
- ICT Services and Operations within Knowledge Worker Services
- Operational Transformation within Knowledge Worker Services
- Training and Skilling within Knowledge Worker Services
- People within Knowledge Worker Services
- Business Architecture for Knowledge Worker Services
- Risk Management within Knowledge Worker Services
- Resiliency within Knowledge Worker Services
- Adaptiveness and Responsiveness within Knowledge Worker Services
- OPEX Sourced Knowledge Worker Services
Table of contents (12 chapters)
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Front Matter
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Back Matter
Authors and Affiliations
About the authors
Keith Sherringham (B.Sc. Hons. FACS) advises executive and senior leadership on the business application of ICT as well as delivering high profile business transformations. He is a noted author and speaker on the business application of ICT with thought leadership in areas including standardising the roles of knowledge workers.
Bhuvan Unhelkar (BE, MDBA, MSc, PhD, FACS) is an accomplished IT professional and Professor of IT at the University of South Florida, USA. With thought leadership in Business Analysis & Requirements Modeling, Software Engineering, Big Data Strategies, Agile Processes, Mobile Business and Green IT, Bhuvan has published over 20 books.
Bibliographic Information
Book Title: Crafting and Shaping Knowledge Worker Services in the Information Economy
Authors: Keith Sherringham, Bhuvan Unhelkar
DOI: https://doi.org/10.1007/978-981-15-1224-7
Publisher: Palgrave Macmillan Singapore
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2020
Hardcover ISBN: 978-981-15-1223-0Published: 13 February 2020
Softcover ISBN: 978-981-15-1226-1Published: 13 February 2021
eBook ISBN: 978-981-15-1224-7Published: 12 February 2020
Edition Number: 1
Number of Pages: XL, 566
Number of Illustrations: 88 b/w illustrations
Topics: Innovation/Technology Management, Services, Knowledge Management