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  • Open Access
  • © 2017

Knowledge Solutions

Tools, Methods, and Approaches to Drive Organizational Performance

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Softcover Book USD 59.99
Price excludes VAT (USA)
Hardcover Book USD 59.99
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Table of contents (126 chapters)

  1. Front Matter

    Pages i-xvi
  2. Strategy Development

    1. Front Matter

      Pages 1-1
    2. Linking Research to Practice

      • Olivier Serrat
      Pages 3-6Open Access
    3. Creating and Running Partnerships

      • Olivier Serrat
      Pages 7-10Open Access
    4. Reading the Future

      • Olivier Serrat
      Pages 11-14Open Access
    5. Auditing Knowledge

      • Olivier Serrat
      Pages 15-20Open Access
    6. The Sustainable Livelihoods Approach

      • Olivier Serrat
      Pages 21-26Open Access
    7. Outcome Mapping

      • Olivier Serrat
      Pages 27-30Open Access
    8. Culture Theory

      • Olivier Serrat
      Pages 31-34Open Access
    9. The Most Significant Change Technique

      • Olivier Serrat
      Pages 35-38Open Access
    10. Social Network Analysis

      • Olivier Serrat
      Pages 39-43Open Access
    11. Overcoming Roadblocks to Learning

      • Olivier Serrat
      Pages 45-56Open Access
    12. Building a Learning Organization

      • Olivier Serrat
      Pages 57-67Open Access
    13. Building Institutional Capacity for Development

      • Olivier Serrat
      Pages 69-71Open Access
    14. Learning Lessons with Knowledge Audits

      • Olivier Serrat
      Pages 73-89Open Access
    15. Enhancing Knowledge Management Strategies

      • Olivier Serrat
      Pages 91-106Open Access
    16. From Strategy to Practice

      • Olivier Serrat
      Pages 107-110Open Access
    17. Marketing in the Public Sector

      • Olivier Serrat
      Pages 111-118Open Access
    18. The Future of Social Marketing

      • Olivier Serrat
      Pages 119-128Open Access
    19. Design Thinking

      • Olivier Serrat
      Pages 129-134Open Access

About this book

This book is open access under a CC BY-NC 3.0 IGO license.

This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.

Keywords

  • Strategy Development
  • Collaboration Mechanisms
  • Knowledge Sharing and Learning
  • Knowledge Capture and Storage
  • Competencies
  • Management Techniques

Authors and Affiliations

  • Asian Development Bank, Mandaluyong, Philippines

    Olivier Serrat

About the author

Olivier Serrat is a principal knowledge management specialist in the Asian Development Bank. A staunch advocate of learning, he has written numerous publications and developed multiple initiatives to prime and energize organization, people, knowledge, and technology for learning, and help ADB evolve into a learning organization that continuously improves its development effectiveness and is accountable to its stakeholders. His specialties include environmental management, evaluation, knowledge management, strategic planning, project design, project implementation, and public relations. Olivier obtained an undergraduate degree in economics from the University of Kent and a master's degree in agricultural economics from the University of London.

Bibliographic Information

Buying options

Softcover Book USD 59.99
Price excludes VAT (USA)
Hardcover Book USD 59.99
Price excludes VAT (USA)