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Total Quality Management in Action

  • Book
  • © 1996

Overview

Editors:
  1. Gopal K. Kanji

    1. Centre for Quality and Innovation, Sheffield Hallam University, Sheffield, UK

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Table of contents (45 chapters)

  1. Front Matter

    Pages i-ix
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  2. TQM Principles and Practice

    1. Front Matter

      Pages 1-1
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    2. The European Foundation for Quality Management: latest developments

      • Geert de Raad
      Pages 3-8

    3. Creating robust product and process design

      • H. J. Bajaria
      Pages 9-17

    4. Leadership in the 21st century

      • B. L. Joiner
      Pages 18-27

    5. The system works...only through co-operation

      • J. Carlisle
      Pages 28-39

    6. A strategy for nurturing a culture of continuous improvement

      • T. G. Wheeler, R. W. Wells
      Pages 40-49

    7. TI Europe — “Strategies for Excellence”

      • D. Antcliffe
      Pages 50-60

    8. Doing quality from the middle: the Sheffield experience

      • D. Gilks, J. Grogan, D. Miller, A. Nash, D. Patmore, A. Tomes
      Pages 61-71

    9. Quality deployment in the service sector

      • J. J. E. Swaffield, D. Graham, P. McBeth, J. Dotchin
      Pages 72-81

    10. Onwards and upwards — building on business excellence

      • T. W. Boon
      Pages 82-85

    11. Achieving excellence in small and medium sized enterprises

      • A. Dodd, M. J. Pupius
      Pages 86-91

    12. Overcoming the barriers to TQM

      • D. S. Morris, R. H. Haigh
      Pages 92-101

    13. Planning for excellence

      • Ann Liston
      Pages 102-107

    14. Forget managing change — get back to managing the business

      • John Macdonald
      Pages 108-113
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Keywords

About this book

In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and culture of world class best practice in Total Quality Management. The Proceedings of the Second Quality Conference in Sheffield, Total Quality Management in Action presents real experiences achieved by the leading multinational organisations in their quality journey. With over 40 articles this book will be a real asset to academics, researchers, senior managers, directors and quality practitioners from both public and private sectors.

Editors and Affiliations

  • Centre for Quality and Innovation, Sheffield Hallam University, Sheffield, UK

    Gopal K. Kanji

Bibliographic Information

  • Book Title: Total Quality Management in Action

  • Editors: Gopal K. Kanji

  • DOI: https://doi.org/10.1007/978-94-009-1543-5

  • Publisher: Springer Dordrecht

  • eBook Packages: Springer Book Archive

  • Copyright Information: Chapman & Hall 1996

  • Hardcover ISBN: 978-0-412-78220-6Published: 30 June 1996

  • Softcover ISBN: 978-94-010-7188-8Published: 20 September 2011

  • eBook ISBN: 978-94-009-1543-5Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: X, 290

  • Topics: Operations Management

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