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Business Process Transformation

The Process Tangram Framework

  • Chitra Sharma

Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xv
  2. Chitra Sharma
    Pages 1-8
  3. Chitra Sharma
    Pages 57-76
  4. Chitra Sharma
    Pages 77-98
  5. Chitra Sharma
    Pages 99-121
  6. Chitra Sharma
    Pages 123-146

About this book

Introduction

This book presents a framework through transformation and explains  how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven ‘tans’ that hold it together. Based on practical experience and intensive research into existing material, ‘Process Tangram’ is a simple yet powerful framework that proposes Process Transformation as a program. The seven ‘tans’ are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use ‘pick and choose’ to quickly and easily map an organization’s specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it explores as a case of process transformation. This book will appeal to anyone engaged in business process transformation, be it business process management professionals, change managers, sponsors, program managers or line managers. The book starts with the basics, making it suitable even for students who want to make a career in business process management.

Keywords

Business Process Management Change Management Managed Services Process Modeling Process Transformation Program Management

Authors and affiliations

  • Chitra Sharma
    • 1
  1. 1.ICT, Change and Process Management ProfessionalGurgaonIndia

Bibliographic information

  • DOI https://doi.org/10.1007/978-81-322-2349-8
  • Copyright Information Springer India 2015
  • Publisher Name Springer, New Delhi
  • eBook Packages Business and Economics
  • Print ISBN 978-81-322-2348-1
  • Online ISBN 978-81-322-2349-8
  • Series Print ISSN 2192-8096
  • Series Online ISSN 2192-810X
  • Buy this book on publisher's site