Overview
- Comprises selections from the proceedings of the Second International Conference on Serviceology (ICServ2014), held [in 2014] in Yokohama
- Presents developed theories of service based on system design and management theory
- Includes service cases provided by both Japanese manufacturing companies and service companies
Included in the following conference series:
Conference proceedings info: ICServ 2014.
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Table of contents (41 papers)
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Public and Urban Services
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System Design and Management
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Regional Development and Policymaking
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Service Innovation and Design
Other volumes
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Serviceology for Designing the Future
Keywords
About this book
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Editors and Affiliations
Bibliographic Information
Book Title: Serviceology for Designing the Future
Book Subtitle: Selected and Edited Papers of the 2nd International Conference on Serviceology
Editors: Takashi Maeno, Yuriko Sawatani, Tatsunori Hara
DOI: https://doi.org/10.1007/978-4-431-55861-3
Publisher: Springer Tokyo
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer Japan 2016
Hardcover ISBN: 978-4-431-55859-0Published: 30 September 2016
Softcover ISBN: 978-4-431-56714-1Published: 15 June 2018
eBook ISBN: 978-4-431-55861-3Published: 18 September 2016
Edition Number: 1
Number of Pages: XI, 603
Number of Illustrations: 298 b/w illustrations
Topics: Engineering Economics, Organization, Logistics, Marketing, Operations Management, Engineering Design, Information Systems and Communication Service