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Serviceology for Designing the Future

Selected and Edited Papers of the 2nd International Conference on Serviceology

  • Takashi Maeno
  • Yuriko Sawatani
  • Tatsunori Hara

Table of contents

  1. Front Matter
    Pages i-xi
  2. Service in General

    1. Front Matter
      Pages 1-1
    2. Kenju Akai, Keita Kodama, Nariaki Nishino
      Pages 3-22
    3. Tomomi Nonaka, Toshiya Kaihara, Nobutada Fujii, Fang Yu, Takeshi Shimmura, Yoshihiro Hisano et al.
      Pages 23-36
    4. Kiyoteru Kitano, Yutaka Yamauchi, Takeshi Hiramoto
      Pages 51-65
    5. Hiroya Daimaru, Satoshi Shimada, Shinsuke Shimizu, Jun Ota, Tatsunori Hara
      Pages 67-78
    6. Takeshi Takenaka, Naoki Tomotake, Rui Suzuki, Masumi Yoshida, Taiki Yamada, Shigeaki Shiraishi
      Pages 97-106
  3. Context Based Service and Technology

    1. Front Matter
      Pages 107-107
    2. Koji Makita, Thomas Vincent, Soichi Ebisuno, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma et al.
      Pages 109-124
  4. Healthcare Services

    1. Front Matter
      Pages 159-159
    2. Kentaro Torii, Naoshi Uchihira, Yuji Hirabayashi, Testuro Chino, Takanori Yamamoto, Satoko Tsuru
      Pages 161-175
    3. Shuichiro Nagaosa, Hironobu Matsushita, Jun Yaeda, Takashi Shinagawa, Norihiro Sonoi, Hiroyuki Nakamura et al.
      Pages 177-191
    4. Iwane Maida, Hisashi Sato, Tetsuya Toma, Takashi Maeno
      Pages 193-203
    5. Koshiro Yanai, Qi An, Yuki Ishikawa, Junki Nakagawa, Wen Wen, Hiroshi Yamakawa et al.
      Pages 205-215
    6. Junki Nakagawa, Qi An, Yuki Ishikawa, Koshiro Yanai, Wen Wen, Hiroshi Yamakawa et al.
      Pages 217-227
    7. Masumi Okuda, Akira Yasuda, Shusaku Tsumoto
      Pages 229-244
  5. Public and Urban Services

    1. Front Matter
      Pages 245-245
    2. Hideyuki Nakashima, Shoji Sano, Keiji Hirata, Yoh Shiraishi, Hitoshi Matsubara, Ryo Kanamori et al.
      Pages 247-262
    3. Keiko Aoki, Kenju Akai, Nariaki Nishino
      Pages 263-271
    4. Ryoichi Tamura, Yasuyuki Hirai, Nermin Elokla
      Pages 273-285
    5. Toshiyuki Yasui, Takashi Maeno, Seiko Shirasaka, Yoshikazu Tomita, Kanenori Ishibashi
      Pages 287-301
    6. Shiko Kurihara, Takashi Maeno
      Pages 303-313
  6. System Design and Management

    1. Front Matter
      Pages 315-315
    2. Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki
      Pages 317-328
    3. Yuri Nakagawa, Yuuki Matsuda, Tetsuro Ogi
      Pages 329-344
    4. Song Luo, Maiko Shigeno, Wenbo Ma
      Pages 345-358
    5. Koshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda et al.
      Pages 359-369
  7. Regional Development and Policymaking

  8. Service Innovation and Design

    1. Front Matter
      Pages 449-449
    2. Toru Ishida, Donghui Lin, Masayuki Otani, Shigeo Matsubara, Yohei Murakami, Reiko Hishiyama et al.
      Pages 451-463
    3. Yoshitaka Shibata, Takumi Matsuda
      Pages 465-480
    4. Takuya Akashi, Yukinobu Maruyama
      Pages 481-494
    5. Yuriko Sawatani, Naoto Kobayashi, Yoshinori Itoh
      Pages 509-521
    6. Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno
      Pages 523-538
    7. Paolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini
      Pages 567-582
    8. Yutaka Yamauchi
      Pages 583-594
    9. Kumiyo Nakakoji, Yasuhiro Yamamoto
      Pages 595-603

About this book

Introduction

This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.

Keywords

ICServ2014 Product Service System Service Economy and Productivity Service Engineering and Science Service Innovation and Design

Editors and affiliations

  • Takashi Maeno
    • 1
  • Yuriko Sawatani
    • 2
  • Tatsunori Hara
    • 3
  1. 1.Graduate School of System Design Keio University YokohamaJapan
  2. 2.Graduate School of EntrepreneurshipTokyo University of Technology Graduate School of EntrepreneurshipTokyoJapan
  3. 3.Division of Human-Artifactology, Research into Artifacts, Center for Engineering (RACE)The University of TokyoKashiwaJapan

Bibliographic information

  • DOI https://doi.org/10.1007/978-4-431-55861-3
  • Copyright Information Springer Japan 2016
  • Publisher Name Springer, Tokyo
  • eBook Packages Engineering
  • Print ISBN 978-4-431-55859-0
  • Online ISBN 978-4-431-55861-3
  • Buy this book on publisher's site