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Information and Communication Technologies in Tourism 2000

Proceedings of the International Conference in Barcelona, Spain, 2000

  • Conference proceedings
  • © 2000


  • Latest developments in information technology in tourism

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About this book

ENTER has now met for six years, providing a valuable forum for researchers and practitioners to discuss and debate their ideas and perspectives regarding the nature and role of tourism and information technology in global society. Over the years, the nature and rate of change in the tourism industry has been overwhelming. The internet and related technologies are now dominant agents of change and have created a "new economy" which requires new processes and strategies to replace those developed for the "old economy". The theme of ENTER 2000, "Keeping Pace with Change - New Frontiers for IT and Tourism", captures the challenges that we face at the beginning of the new millennium. The papers included in this volume illustrate the incredible growth in research and development in this area and reflect its youth, vitality and at the same time, maturation. Perhaps most important, these papers document how this new technology has changed and, in tum, how the industry has responded. The series of proceedings of which this volume is a part is creating a unique body of knowledge about the intertwined emergence of tourism and technology. There are, perhaps, three overriding themes of this congress. First is the focus on the tourist. Professor Stock's keynote address "Intelligent Interfaces for the Tourist" is a good representative of a series of papers discussing how information systems, electronic markets, and user interfaces have been or can be developed to enhance the tourist experience.

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Table of contents (46 papers)

  1. Keynote Address

  2. Smart Solutions to Old Problems: Challenges for Tourist Information Systems

  3. Information Systems Architecture

  4. Changing Tourism Information Systems

  5. Building and Maintaining Data Warehouses

  6. Changing Roles: The Impacts of Information Technologies


"... the book presents an excellent insight into research that is being undertaken in the IT and Tourism field and is a must for the serious student of the discipline.” Tourism Recreation Research 3/2000

Editors and Affiliations

  • Tourism Research Laboratory, University of Illinois at Urbana-Champaign, USA

    Daniel R. Fesenmaier

  • Institut für Wirtschaftsinformatik, Westfälische Wilhelms-Universität Münster, Münster, Federal Republic of Germany

    Stefan Klein

  • Department of Tourism, University of Westminster, London, UK

    Dimitrios Buhalis

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