© 2018

Fundamentals of Business Process Management


Table of contents

  1. Front Matter
    Pages i-xxxii
  2. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 1-33
  3. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 35-73
  4. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 75-115
  5. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 117-157
  6. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 159-212
  7. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 213-254
  8. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 255-296
  9. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 297-339
  10. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 341-369
  11. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 371-412
  12. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 413-473
  13. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 475-500
  14. Back Matter
    Pages 501-527

About this book


This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide.

In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives.

The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.


BPM - business process management BPMN process analysis process automation process discovery process improvement process intelligence process mining process modeling workflow management system

Authors and affiliations

  1. 1.Institute of Computer ScienceUniversity of TartuTartuEstonia
  2. 2.School of Computing and Information SystemsThe University of MelbourneMelbourneAustralia
  3. 3.Institute for Information BusinessVienna University of Economics and BusinessViennaAustria
  4. 4.Department of Computer SciencesVrije Universiteit AmsterdamAmsterdamThe Netherlands

About the authors

Marlon Dumas is a professor of Information Systems at University of Tartu, Estonia and Adjunct Professor at Queensland University of Technology (QUT), Australia. He is co-editor of a textbook on Process-Aware Information Systems (Wiley, 2005) and has taught BPM both in academia and as a professional trainer for over a decade in a dozen countries. He is also an active BPM researcher with a focus on process modeling, analysis and monitoring. He is one of the main architects of two open-source BPM projects – Apromore and Nirdizati.

Marcello La Rosa is a professor of Information Systems at The University of Melbourne, Australia. Prior to that, he held an appointment at QUT, Australia. Marcello leads the Apromore open-source project, for the development of an advanced process analytics platform, and contributes to the predictive process monitoring platform Nirdizati. His research interests focus on process mining, analysis and consolidation. Marcello has taught BPM to students and practitioners in Australia and overseas for over ten years. His MOOCs, co-developed with the other authors of this book, have been attended by over 25,000 students worldwide.

Jan Mendling is a full professor with the Institute for Information Business at the WU Vienna, Austria. Prior to that, he held appointments at Humboldt University of Berlin, Germany, and at QUT, Australia. Currently, he is also a visiting professor at the University of Ljubljana and the University of Liechtenstein. His main research interests are in business process management and process mining. Jan has taught BPM to students and practitioners at different institutions in Europe and Australia. He is co-founder of the Berliner BPM-Offensive, a practitioners’ forum for BPM, and a board member of the Austrian Process Management Society (Gesellschaft für Prozessmanagement).

Hajo A. Reijers is a full professor of Business Informatics at Vrije Universiteit Amsterdam, the Netherlands. He also holds a position as part-time, full professor at Eindhoven University of Technology. Previously, he worked as a management consultant in the BPM field. Hajo has taught BPM to students at all academic levels and provides training to practitioners at the TIAS Business School. He is one of the founders of the Business Process Management Forum, a Dutch platform for the exchange of knowledge between industry and academia.

Bibliographic information


“It’s well written and provides a completely up-to-date introduction to the use of BPMN. Moreover, it provides a nice review of some of the latest software techniques available in BPMS tools, with a special emphasis on process mining. I would certainly recommend it to any process practitioners that wanted an up-to-date refresher.” Paul Harmon, Executive Editor,, USA

“I have no doubts that this book will shape the toolset, and hopefully even more the mindset, of the current and future generations of BPM professionals. This publication has the potential to become a significant catalyst for future BPM success by establishing a common sense for the fundamentals of BPM upon which it can be further developed and tailored to individual circumstances.” Prof. Michael Rosemann, Queensland University of Technology, Australia [from the Foreword]

“The book provides an excellent introduction to the whole spectrum of Business process Management (BPM). The authors manage to combine computer science and management perspectives in a superb manner, while remaining focused on the ultimate goal: realizing process performance improvements using BPM.” Prof. Wil van der Aalst, Eindhoven University of Technology, The Netherlands

“The authors provide an excellent description of essential as well as advanced concepts and methods for enabling comprehensive BPM lifecycle support. This book not only covers the identification, modeling, analysis and automation of business processes, but also additionally closes the cycle from process execution back to process optimization and redesign. A very unique and useful textbook for those who want to become a BPM professional!” Prof. J. Leon Zhao, City University of Hong Kong, China

“Business Process Management educators and students have long yearned for a true textbook, covering the breadth of BPM, its application across business and IT and also providing examples, case studies and exercises. This book has finally arrived and it will leave its mark as a main compendium about how we think about BPM.” Prof. Jan Recker, Queensland University of Technology, Australia

“The book is written by four renowned BPM experts and is a must-read for all interested in business process management. It is very well organized and easily comprehensible due to its numerous elaborated examples and illustrations. A highly recommended BPM reference book for students, researchers, and practitioners.” Prof. Manfred Reichert, University of Ulm, Germany

“I have always felt the need for a comprehensive yet simple book on the subject and your book fills this gap quite well.” Associate Prof. Priya Seetharaman, Indian Institute of Management Calcutta, India

“This is definitely THE reference book for anyone (student, researcher, practitioneer or consultant) in the business process management (‘BPM’) field. It is a well-balanced and broad (while still focused) presentation of issues, important for BPM. [...] It is an ideal text-book where the reader moves from chapter to chapter (these are well structured and connected) and also has several exercises to test his knowlege. The book can also serve as a reference to a more experienced professional who can quickly find parts of the book of particular interest to him or her.” Assistant Prof. Dr. Peter Trkman, University of Ljubljana, Slovenia

“Carlos Drummond de Andrade, a very impressive Brazilian author says that there exist books which are written to avoid empty spaces in bookcases. “Fundamentals of Business Process Management” is definitely not the case. It is a very valuable, excellent and suitable book for both educational and professional purpose bringing together history, concepts and practices on business process management. I used the book to guide an academic course on Modeling and Management of Business Processes and the results were very positive. The book presented itself ideally for the course purpose because of its conceptual and practical perspective.” Prof. Dr. Lucinéia Heloisa Thom, Universidade Federal do Rio Grande do Sul, Brasil