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  • Book
  • © 1998

Information Technology for Knowledge Management

  • Shows how to use information technology to support creation and sharing of knowledge in organizations

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eBook USD 84.99
Price excludes VAT (USA)
  • ISBN: 978-3-662-03723-2
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 129.00
Price excludes VAT (USA)
Hardcover Book USD 109.99
Price excludes VAT (USA)

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Table of contents (9 chapters)

  1. Front Matter

    Pages I-XI
  2. Introduction

    1. Front Matter

      Pages 1-1
    2. Introduction

      • Uwe M. Borghoff, Remo Pareschi
      Pages 3-14
  3. The Flow of Knowledge

    1. Front Matter

      Pages 15-15
    2. The Lessons Learned Cycle

      • Gertjan van Heijst, Rob van der Spek, Eelco Kruizinga
      Pages 17-34
    3. Knowledge Pump: Supporting the Flow and Use of Knowledge

      • Natalie Glance, Damián Arregui, Manfred Dardenne
      Pages 35-51
  4. Knowledge Cartography

    1. Front Matter

      Pages 53-53
    2. A Technology for Supporting Knowledge Work: The RepTool

      • Brigitte Jordan, Ron Goldman, Anja Eichler
      Pages 79-97
  5. Communities of Knowledge Workers

    1. Front Matter

      Pages 99-99
    2. An Environment for Cooperative Knowledge Processing

      • Wolfgang Prinz, Anja Syri
      Pages 101-119
  6. Knowledge Repositories and Libraries

    1. Front Matter

      Pages 149-149
    2. From Natural Language Documents to Sharable Product Knowledge: A Knowledge Engineering Approach

      • Dietmar Rösner, Brigitte Grote, Knut Hartman, Björn Höfling
      Pages 151-182
  7. Back Matter

    Pages 207-232

About this book

As we approach the beginning of the 21 st century, we are beginning to see the emer­ gence of knowledge management as a natural evolution of the focus and importance of quality in the 1980s and reengineering in the I 990s. Quality placed a huge em­ phasis on getting all employees to use their brainpower better. Reengineering em­ phasized the use of technology to streamline business processes and take out costs. With the lessons of quality and reengineering firmly embedded in our everyday op­ erations (continual cost containment and higher quality is a way of life), businesses are now turning their attention to growth. Growth is a common pursuit. Customers are calling for it. Financial markets are calling for it. Employees are asking for it because they want an exciting and stimu­ lating environment in which to work. If a business doesn't grow, it will eventually die because knowledge workers ofthe 21 st century won't want to work with or for a business that's not growing. Skilled workers have plenty of options to choose from as demand for knowledge workers escalates around the world.

Keywords

  • CSCW
  • Information Technology (IT)
  • Processing
  • Wissen
  • Wissensbasierte Systeme
  • Workflow
  • community ware
  • computer
  • corporate memories
  • groupware
  • knowledge management
  • knowledge work
  • management
  • organization
  • technology

Editors and Affiliations

  • Xerox Research Centre Europe, Grenoble Laboratory, Meylan, France

    Uwe M. Borghoff

  • Xerox Professional Document Services, Cernusco S/N, Italy

    Remo Pareschi

Bibliographic Information

Buying options

eBook USD 84.99
Price excludes VAT (USA)
  • ISBN: 978-3-662-03723-2
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 129.00
Price excludes VAT (USA)
Hardcover Book USD 109.99
Price excludes VAT (USA)