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Part of the book series: Lecture Notes in Economics and Mathematical Systems (LNE, volume 528)
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Table of contents (6 chapters)
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Bibliographic Information
Book Title: Performance Analysis and Optimization of Inbound Call Centers
Authors: Raik Stolletz
Series Title: Lecture Notes in Economics and Mathematical Systems
DOI: https://doi.org/10.1007/978-3-642-55506-0
Publisher: Springer Berlin, Heidelberg
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eBook Packages: Springer Book Archive
Copyright Information: Springer-Verlag Berlin Heidelberg 2003
Softcover ISBN: 978-3-540-00812-5Published: 17 April 2003
eBook ISBN: 978-3-642-55506-0Published: 06 December 2012
Series ISSN: 0075-8442
Series E-ISSN: 2196-9957
Edition Number: 1
Number of Pages: X, 219
Number of Illustrations: 21 b/w illustrations
Topics: Operations Research/Decision Theory, Operations Management