Information and Communication Technologies in Tourism 2013

1. Front Matter

   Pages i-xiii

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2. Conceptualizing Context in an Intelligent Mobile Environment in Travel and Tourism

   • Carlos Lamsfus, Zheng Xiang, Aurkene Alzua-Sorzabal, David Martín

   Pages 1-11

3. Discovering Functional Requirements and Usability Problems for a Mobile Tourism Guide through Context-Based Log Analysis

   • Elena Not, Adriano Venturini

   Pages 12-23

4. Engineering Augmented Tourism Experiences

   • Zornitza Yovcheva, Dimitrios Buhalis, Christos Gatzidis

   Pages 24-35

5. Exploring the Role of In-Trip Applications for Sustainable Tourism: Expert Perspectives

   • Mareba M. Scott, Andrew J. Frew

   Pages 36-46

6. The Adoption of Smartphone Applications by Airlines

   • Yuzhu Liu, Rob Law

   Pages 47-57

7. Transforming the Travel Experience: The Use of Smartphones for Travel

   • Dan Wang, Daniel R. Fesenmaier

   Pages 58-69

8. Time-of-Arrival Estimation in Mobile Tour Guides

   • Arthur Pitman, Josef Bernhart, Christian Posch, Martin Zambaldi, Markus Zanker

   Pages 70-81

9. When Cell Phones Become Travel Buddies: Social Attribution to Mobile Phones in Travel

   • Iis Tussyadiah

   Pages 82-93

10. Building Destination Image through Online Opinionated Discourses. The Case of Swiss Mountain Destinations

    • Silvia De Ascaniis, Nicole Bischof, Lorenzo Cantoni

    Pages 94-106

11. Drivers and Benefits of Analysing DMOs’ eWOM Activities

    • Elena Marchiori, Pauline Milwood, Florian Zach

    Pages 107-118

12. E-destinations: Global Best Practice in Tourism Technologies and Applications

    • Dimitrios Buhalis, Ramona Wagner

    Pages 119-130

13. Integer Programming Formulation of Finding Cheapest Ticket Combination over Multiple Tourist Attractions

    • Moonyoung Kang

    Pages 131-143

14. Grassroots Branding with Twitter: Amazing Florida

    • Svetlana Stepchenkova, Andrei Kirilenko, Hany Kim

    Pages 144-156

15. Multi-Dimensional Data Modelling for a Tourism Destination Data Warehouse

    • Wolfram Höpken, Matthias Fuchs, Gerhard Höll, Dimitri Keil, Maria Lexhagen

    Pages 157-169

16. What did they say about us? Message Cues and Destination Reputation in Social Media

    • Elena Marchiori, Lorenzo Cantoni, Daniel R. Fesenmaier

    Pages 170-182

17. Tourism Destinations as Digital Business Ecosystems

    • Rodolfo Baggio, Giacomo Del Chiappa

    Pages 183-194

18. Attracting User Social Media Engagement: A Study of Three Budget Airlines Facebook Pages

    • Rosanna Leung, Markus Schuckert, Emmy Yeung

    Pages 195-206

19. Backpacking, Social Media, and Crises: A Discussion of Online Social Convergence

    • Cody Morris Paris, Simon Rubin

    Pages 207-217

20. Destination Expertise in Online Travel Communities

    • Martin Hochmeister, Ulrike Gretzel, Hannes Werthner

    Pages 218-229

​The papers presented in this volume advance the state of the art in social media and Web 2.0, electronic tourism marketing, web site and search engine optimization, technology adoption and diffusion, online communities, tourism management and decision support, eLearning, mobile technologies and applications in tourism, recommender systems, e-intermediaries and networks in tourism, customer research in e-tourism and user generated content. The volume collects research papers of prominent scholars from around the world with a disciplinary background in the fields of social or computer sciences. The book covers the most significant topics within the study field of electronic tourism and addresses both, academics and practitioners interested in the latest advances in the electronic travel and tourism domain.

• communication technology
• information technology
• tourism
• travel

• , Faculty of Communication Sciences, Università della Svizzera italiana, Lugano, Switzerland

  Lorenzo Cantoni

• , College of Merchandising,, University of North Texas, Denton, USA

  Zheng (Phil) Xiang