Systems, Software and Services Process Improvement

1. Front Matter

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2. SPI and Business Factors

   1. Business Success in Software SMEs: Recommendations for Future SPI Studies

      • Paul Clarke, Rory V. O’Connor

      Pages 1-12

   2. MEDEPRO: A Method to Deploy Processes Focused on People

      • Sussy Bayona, Jose A. Calvo-Manzano, Gonzalo Cuevas, Tomás San Feliu

      Pages 13-24

   3. A Market Based Approach for Resolving Resource Constrained Task Allocation Problems in a Software Development Process

      • Murat Yilmaz, Rory V. O’Connor

      Pages 25-36

3. SPI Lifecycle and Models

   1. Rule-Based Detection of Process Conformance Violations in Application Lifecycle Management

      • Rudolf Ramler, Hermann Lacheiner, Albin Kern

      Pages 37-48

   2. A Model for Business Value in Large-Scale Agile and Lean Software Development

      • Jeanette Heidenberg, Max Weijola, Kirsi Mikkonen, Ivan Porres

      Pages 49-60

   3. Establishing a Continual Service Improvement Model: A Case Study

      • Sanna Heikkinen, Marko Jäntti

      Pages 61-72

4. SPI Assessment and Quality

   1. Application of the ISO/IEC 15504 Standard Based Model – innoSPICE

      • Tanja Woronowicz, Jeremy Besson, Michael Boronowsky, David Wewetzer

      Pages 73-84

   2. Software Process Improvement Health Checklist

      • Natalja Nikitina, Mira Kajko-Mattsson

      Pages 85-96

   3. Software Sustainability from a Process-Centric Perspective

      • Giuseppe Lami, Fabrizio Fabbrini, Mario Fusani

      Pages 97-108

5. SPI Processes and Standards

   1. Integrating Governance, Service Management and Project Management of IT

      • Mercedes de la Cámara, Fco. Javier Sáenz Marcilla, Jose A. Calvo-Manzano, Eugenio Fernández Vicente

      Pages 109-120

   2. A Harmonized Multimodel Framework for Safety Environments

      • Xabier Larrucea, Izaskun Santamaria, Paolo Panaroni

      Pages 121-132

   3. Towards the Harmonization of Process and Product Oriented Software Quality Approaches

      • Gabriel Alberto García-Mireles, Ma Ángeles Moraga, Félix García, Mario Piattini

      Pages 133-144

6. SPI in SMEs

   1. Improvement of Task Management with Process Models in Small and Medium Software Companies

      • Jakub Miler, Hanna Wesołowska

      Pages 145-156

   2. Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprises

      • Renato Ferraz Machado, Sheila Reinehr, Andreia Malucelli

      Pages 157-168

   3. Towards Configurable ISO/IEC 29110-Compliant Software Development Processes for Very Small Entities

      • Quentin Boucher, Gilles Perrouin, Jean-Christophe Deprez, Patrick Heymans

      Pages 169-180

7. SPI and Implementation

   1. Using Functional Defect Analysis as an Input for Software Process Improvement: Initial Results

      • Tanja Toroi, Anu Raninen, Hannu Vainio

      Pages 181-192

   2. Documenting Evolutionary Process Improvements with Method Increment Case Descriptions

      • Peter van Stijn, Kevin Vlaanderen, Sjaak Brinkkemper, Inge van de Weerd

      Pages 193-204

   3. Towards an Integration of Multiple Process Improvement Reference Models Based on Automated Concept Extraction

      • Simona Jeners, Horst Lichter, Ana Dragomir

      Pages 205-216

8. Selected Key Notes and Workshop Papers

   1. Creating Environments Supporting Innovation and Improvement

      1. Innovating Innovation: A Conceptual Framework

         • Thomas Peisl, Juergen Schmied

         Pages 217-228

This volume constitutes the refereed proceedings of the 19th EuroSPI conference, held in Vienna, Austria, in June 2012. The 29 revised papers presented in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and business factors; SPI lifecycle and models; SPI assessment and quality; SPI processes and standards; SPI in SMEs; SPI and implementation; creating environments supporting innovation and improvement; standards and experiences with the implementation of functional safety; business process management; SPI in SMEs - a project management perspective.

• ISO standards
• agile and lean software development
• compliance management
• innovation management
• small and medium enterprises

• Institute of Software Technology and Interactive Systems, Vienna University of Technology, Vienna, Austria

  Dietmar Winkler

• Lero, The Irish Software Engineering Research Centre, School of Computing, Dublin City University, Dublin, Ireland

  Rory V. O’Connor

• ISCN Ltd., Graz, Austria

  Richard Messnarz

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