Performance Measurement with the Balanced Scorecard

A Practical Approach to Implementation within SMEs

  • Stefano Biazzo
  • Patrizia Garengo

Part of the SpringerBriefs in Business book series (BRIEFSBUSINESS)

Table of contents

  1. Front Matter
    Pages i-x
  2. Stefano Biazzo, Patrizia Garengo
    Pages 1-22
  3. Stefano Biazzo, Patrizia Garengo
    Pages 23-38
  4. Stefano Biazzo, Patrizia Garengo
    Pages 39-51
  5. Stefano Biazzo, Patrizia Garengo
    Pages 53-79
  6. Stefano Biazzo, Patrizia Garengo
    Pages 81-133

About this book


Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.


Balanced Scorecard Performance Indicators Performance Measurement System

Authors and affiliations

  • Stefano Biazzo
    • 1
  • Patrizia Garengo
    • 2
  1. 1., DIMEGUniversity of PaduaPadovaItaly
  2. 2., DIMEGUniversity of PaduaPadovaItaly

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2012
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-642-24760-6
  • Online ISBN 978-3-642-24761-3
  • Series Print ISSN 2191-5482
  • Series Online ISSN 2191-5490
  • Buy this book on publisher's site