Performance Measurement

Linking Balanced Scorecard to Business Intelligence

  • Stefano Tonchia
  • Luca Quagini

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Stefano Tonchia, Luca Quagini
    Pages 1-8
  3. Stefano Tonchia, Luca Quagini
    Pages 9-22
  4. Stefano Tonchia, Luca Quagini
    Pages 23-34
  5. Stefano Tonchia, Luca Quagini
    Pages 35-59
  6. Stefano Tonchia, Luca Quagini
    Pages 61-80
  7. Stefano Tonchia, Luca Quagini
    Pages 95-111
  8. Stefano Tonchia, Luca Quagini
    Pages 135-148
  9. Back Matter
    Pages 149-156

About this book


This book describes – in a precise but practical way – the most recent developments in Performance Measurement and the relative Performance Measurement Systems (PMS), whose most famous one is the Balanced Scorecard model. It is unique because of the integration of PMS theory (types of performances, Key Performance Indicators, architecture and integration with ERP, Organization and Strategy) with the Business Intelligence (BI) technologies, which characterize the most advanced effective solutions. The rigorous academic approach of a well-known international expert – Professor Tonchia – is mixed with the managerial contribution of a worldwide consulting leader – Luca Quagini, CEO of SDG Group. There are very few, if any, books in the Performance Management field that describe in detail a real approach for designing and managing these systems, with the amount of detail and giving the useful, practical understanding of the underlying principles and specific processes and practices that are presented here.


Balanced Scorecard Business Business Intelligence KPI Management PMS Performance Measurement strategy

Authors and affiliations

  • Stefano Tonchia
    • 1
  • Luca Quagini
    • 2
  1. 1.Dipto. Ingegneria Elettrica,, Gestionale e Meccanica (DIEGM)Università di UdineUdineItaly
  2. 2.SDG Consulting Italia SpaMilanoItaly

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2010
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-642-13234-6
  • Online ISBN 978-3-642-13235-3
  • Buy this book on publisher's site