About this book
The systems approach in which this work is grounded enables the development of the new kind of intelligent organizations so urgently needed. Powerful models, based on organizational cybernetics and system dynamics, are presented in a way that lets the reader immediately apply them in practice. This book will be a rich source for improvement in any kind of organization, whether private or public, non-profit, large or small.
The new edition is updated and even more reader-friendly.