Advances in Services Innovations

  • Dieter Spath
  • Klaus-Peter Fähnrich

Table of contents

  1. Front Matter
    Pages I-VIII
  2. Service Engineering

    1. Front Matter
      Pages 1-1
    2. Klaus-Peter Fähnrich, Thomas Meiren
      Pages 3-16
    3. Dieter Spath, Christian van Husen, Kyrill Meyer, Romy Elze
      Pages 85-110
  3. Service Management

    1. Front Matter
      Pages 111-111
    2. Heiner Evanschitzky, Dieter Ahlert
      Pages 151-164
    3. Bo Edvardsson, Anders Gustafsson, Bo Enquist
      Pages 165-183
  4. Service Marketing

    1. Front Matter
      Pages 185-185
    2. Bernd Stauss, Matthias Gouthier, Wolfgang Seidel
      Pages 205-220
  5. Sustainable Service Research

    1. Front Matter
      Pages 221-221
    2. Inka Mörschel, Hermann Behrens, Klaus-Peter Fähnrich, Romy Elze
      Pages 257-277
    3. Klaus Peter Fähnrich, Romy Elze
      Pages 289-306

About this book

Introduction

The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.

Keywords

Marketing Service Service Engineering Software development environment innovation management model organization

Editors and affiliations

  • Dieter Spath
    • 1
  • Klaus-Peter Fähnrich
    • 2
  1. 1.IAT Institut für Arbeitswissenschaft und TechnologiemanagementUniversität StuttgartStuttgart
  2. 2.IfI Institut für InformatikUniversität LeipzigLeipzig

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-540-29860-1
  • Copyright Information Springer-Verlag Berlin Heidelberg 2007
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Engineering
  • Print ISBN 978-3-540-29858-8
  • Online ISBN 978-3-540-29860-1
  • About this book