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  • © 2019

Crisis Communication

A Stakeholder Approach

Authors:

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  • Examines theories of stakeholder management from a crisis management perspective and provides an overview of different approaches

  • Emphasises the need for a stakeholder-oriented approach to pre-crisis, crisis and post-crisis management

  • Explains how organisations can proactively identify, manage and communicate with core and peripheral stakeholders

Buying options

eBook
USD 54.99
Price excludes VAT (USA)
  • ISBN: 978-3-319-97256-5
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Hardcover Book
USD 69.99
Price excludes VAT (USA)

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-xiii
  2. Introduction

    • Martin N. Ndlela
    Pages 1-14
  3. Stakeholder Approaches in Crisis Management

    • Martin N. Ndlela
    Pages 15-36
  4. A Stakeholder Approach to Issues Management

    • Martin N. Ndlela
    Pages 37-51
  5. A Stakeholder Approach to Risk Management

    • Martin N. Ndlela
    Pages 53-75
  6. A Stakeholder Approach in Managing Reputation

    • Martin N. Ndlela
    Pages 77-109
  7. Stakeholder Communications During a Crisis

    • Martin N. Ndlela
    Pages 131-150
  8. A Stakeholder Approach to Crisis Evaluation

    • Martin N. Ndlela
    Pages 151-156
  9. Back Matter

    Pages 157-160

About this book

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.

Keywords

  • Stategic communication
  • risk management
  • reputation management
  • public relations
  • organizational communication
  • stakeholder approach
  • corporate social responsibility

Authors and Affiliations

  • Inland School of Business and Social Sciences, Inland Norway University of Applied Sciences, Elverum, Norway

    Martin N. Ndlela

About the author

Martin N. Ndlela is Associate Professor at the Inland School of Business and Social Sciences, Inland Norway University of Applied Sciences, Norway, where he teaches and supervises courses within the Crisis Management programme. He has researched and taught various aspects of crisis communication management, PR, and organisational communication.

Bibliographic Information

Buying options

eBook
USD 54.99
Price excludes VAT (USA)
  • ISBN: 978-3-319-97256-5
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Hardcover Book
USD 69.99
Price excludes VAT (USA)