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Diversity and Inclusion in Quality Patient Care

Your Story/Our Story – A Case-Based Compendium

  • Book
  • © 2019
  • Latest edition


  • Provides case examples on both healthcare provider experiences and patient experiences
  • Addresses the sensitive treatment of LGBT patients, patients with different ethnic or religious backgrounds, and those needing interpretive services
  • Examines sexual orientation, gender identity, disability, spirituality, language, race, and ethnicity
  • Recognizes the influence of culture and the complexities of emergency healthcare for the diverse groups that providers encounter

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About this book

This new edition focuses on bias in health care and provides a variety of case examples related to the timely topics of unconscious bias and microaggressions encountered by patients, students, attending and resident physicians, nurses, staff, and advanced practice providers in various healthcare settings. The proliferation of literature on unconscious bias and microaggressions has raised public awareness around these concerns. This case compendium discusses strategies and addresses professional responses to bias in health care and extends beyond the individual patient and healthcare provider into the communities where biased assumptions and attitudes exist. Recognizing that ethnic minorities, the elderly, the poor, and persons with Medicaid coverage utilize the emergency department at higher rates than the general population, this compendium also builds upon the case studies from the first edition to cover a broader array of underserved minority groups. Diversity and Inclusion in Quality Patient Care: Your Story/Our Story – A Case-Based Compendium, 2nd Edition is an essential resource for attending and resident physicians, nurses, staff, advanced practice providers, and students in emergency medicine, primary care, and public health.

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Table of contents (69 chapters)

  1. Part I

  2. Part II


“A powerful narrative of voices, Your Story/Our Story should help all peopledoctors, nurses, patients, and our communities-understand and reflect on the role bias plays in our lives. Whether we are patients or providers, a must read for us to understand and bring forth solutions to create a healthy environment.” (Kenny Leon, Tony Award winning director and producer – True Colors Theatre Company)

“This sentinel book, edited by experts in the field, not only examines the damaging impact of unconscious bias on patient care, but on the professional development and effectiveness of healthcare professionals and trainees. The chapters in this book are ideal training cases and discussions relevant for medical education seminars and simulations. They supply not only realistic scenarios, but credible solutions for managing knowledge gaps and establishing equity in healthcare. A must read for practitioners, educators and consumers alike.” (Richard Carmona, M.D., M.P.H., F.A.C.S.; 17th Surgeon General of the United States, Distinguished Professor University of Arizona)

“As medical care becomes a global concern, the role of unconscious bias, cultural competency, and attitudes of inclusion becomes imperative for discussion in healthcare practice and education. This book takes several steps in raising awareness and proposing solutions that can lead to a decrease in the disparities we now see around the world. Access to care is more than just being able to get to the place where care is given. It means getting to the person who has the ability to understand the problem and the motivation to leverage the resources to fix it. For healthcare providers who want to be that person, this book is a tool towards getting there.” (Lee Wallis)

Editors and Affiliations

  • Office for Diversity and Equity and Department of Emergency Medicine, University of Virginia, Charlottesville, USA

    Marcus L. Martin

  • Department of Emergency Medicine, Emory University School of Medicine, Atlanta, USA

    Sheryl Heron

  • Department of Medicine, Louisiana State University, New Orleans, USA

    Lisa Moreno-Walton

  • Office for Diversity and Equity, University of Virginia, Charlottesville, USA

    Michelle Strickland

About the editors

Marcus L. Martin, MD
Vice President and Chief Officer for Diversity and Equity

Professor of Emergency Medicine

University of Virginia

Sheryl Heron, MD, MPH

Professor and Vice Chair of Administrative Affairs in the Department of Emergency Medicine

Assistant Dean for Medical Education and Student Affairs on the Grady Campus

Associate Director of Education and Training for the Center Injury Prevention and Research Center at Emory (IPRCE)

Emory University

Lisa Moreno-Walton, MD, MS, MSCR 

Professor of Clinical Emergency Medicine

Director of Research—Emergency Medicine

Director of Diversity—Emergency Medicine

Louisiana State University Health Services Center

Clinical Associate Professor of Surgery

Tulane University School of Medicine

Michelle Strickland, MPA

Research Assistant 

Office for Diversity and Equity 

University of Virginia

Bibliographic Information

  • Book Title: Diversity and Inclusion in Quality Patient Care

  • Book Subtitle: Your Story/Our Story – A Case-Based Compendium

  • Editors: Marcus L. Martin, Sheryl Heron, Lisa Moreno-Walton, Michelle Strickland

  • DOI:

  • Publisher: Springer Cham

  • eBook Packages: Medicine, Medicine (R0)

  • Copyright Information: Springer International Publishing AG, part of Springer Nature 2019

  • Softcover ISBN: 978-3-319-92761-9Published: 15 October 2018

  • eBook ISBN: 978-3-319-92762-6Published: 28 September 2018

  • Edition Number: 2

  • Number of Pages: XXVII, 496

  • Number of Illustrations: 4 b/w illustrations, 8 illustrations in colour

  • Topics: Emergency Medicine, Primary Care Medicine, Public Health

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