Business Process Management Cases

1. Information Technology

   1. Front Matter

      Pages 335-335

      PDF

   2. CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging

      • Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias Löchte et al.

      Pages 337-359

   3. Enabling Flexible Laboratory Processes: Designing the Laboratory Information System of the Future

      • Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian Röglinger, Marco Schmidt

      Pages 361-379

   4. Managing Environmental Protection Processes via BPM at Deutsche Bahn

      • Ingo Rau, Iris Rabener, Jürgen Neumann, Svetlana Bloching

      Pages 381-396

   5. Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit

      • Søren Debois, Thomas Hildebrandt, Morten Marquard, Tijs Slaats

      Pages 397-412

   6. Business Process Management in the Manufacturing Industry: ERP Replacement and ISO 9001 Recertification Supported by the icebricks Method

      • Jörg Becker, Nico Clever, Justus Holler, Maria Neumann

      Pages 413-429

   7. Why Are Process Variants Important in Process Monitoring? The Case of Zalando SE

      • Matthias Schrepfer, Matthias Kunze, Gunnar Obst, Juliane Siegeris

      Pages 431-448

   8. Adoption of RFID Technology: The Case of Adler—A European Fashion Retail Company

      • Roland Leitz, Andreas Solti, Alexander Weinhard, Jan Mendling

      Pages 449-461

   9. Automate Does Not Always Mean Optimize: Case Study at a Logistics Company

      • Jan Suchy, Milan Suchy, Michal Rosik, Agnes Valkova

      Pages 463-483

   10. Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO

       • Bernhard Schindlbeck, Peter Kleinschmidt

       Pages 485-501

2. People and Culture

   1. Front Matter

      Pages 503-503

      PDF

   2. Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group

      • Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn, Michael Bögle

      Pages 505-520

   3. “Simply Modeling”: BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1

      • Florian Imgrund, Christian Janiesch, Christoph Rosenkranz

      Pages 521-540

   4. Supporting Process Implementation with the Help of Tangible Process Models

      • Thomas Russack, Susanne Menges

      Pages 541-555

   5. Business Process Modeling of a Quality System in a Petroleum Industry Company

      • John Krogstie, Merethe Heggset, Harald Wesenberg

      Pages 557-575

   6. Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science

      • Jan Bührig, Thorsten Schoormann, Ralf Knackstedt

      Pages 577-592

   7. Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts

      • Carina Alves, Iveruska Jatobá, George Valença, Glória Fraga

      Pages 593-610

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.

• Case Studies
• BPM
• Business Process Management
• Teaching Cases
• Professional Cases
• Real-World BPM Cases

“The book is a useful and comprehensive summary of several real-life case studies for organizations and researchers. It is a valuable resource in the form of empirical evidence.” (Bálint Molnár, Computing Reviews, July, 2018)

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• Institute for Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

  Jan vom Brocke

• Institute for Information Business, Vienna University of Economics & Business, Vienna, Austria

  Jan Mendling

 Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, Director of the Institute of Information Systems, and Vice President Research and Innovation at the University of Liechtenstein. Jan has conducted over 300 studies in the area of IT and BPM, published in renowned outlets including MIT Sloan Management Review, MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS), the European Journal of Information Systems (EJIS), and Information Systems Journal (ISJ). He has authored and edited over 30 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world. 

Professor Dr. Jan Mendling is a Full Professor with t
he Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Conceptual Modelling and Enterprise Systems. He has published more than 300 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 15 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.

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