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Exploring Services Science

8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings

  • Conference proceedings
  • © 2017

Overview

Editors:
  1. Stefano Za

    1. Faculty of Economics, eCampus University, Rome, Italy

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  2. Monica Drăgoicea

    1. Department of Automatic Control and System Engineering, University Politehnica of Bucharest, Bucharest, Romania

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    You can also search for this editor in PubMed   Google Scholar

  3. Maurizio Cavallari

    1. Università Cattolica del Sacro Cuore, Milan, Italy

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    You can also search for this editor in PubMed   Google Scholar

Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 279)

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Conference proceedings info: IESS 2017.

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About this book

This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017.
The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.


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Table of contents (33 papers)

  1. Front Matter

    Pages I-XVII
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  2. Theoretical Contributions: Literature Analysis and Conceptual Models

    1. Front Matter

      Pages 1-1
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    2. Tracing the Roots of the Organizational Benefits of IT Services

      • Stefano Za, Alessio Maria Braccini
      Pages 3-11

    3. Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review

      • Stefan Seebacher, Ronny Schüritz
      Pages 12-23

    4. FabLabs as Platforms for Digital Fabrication Services: A Literature Analysis

      • Marco Savastano, Francesco Bellini, Fabrizio D’Ascenzo, Eusebio Scornavacca
      Pages 24-37

    5. IT-Support in Workplace Health Promotion: Mobile Apps on the Rise

      • Fujan Nuryan Dehkordi, Rüdiger Breitschwerdt, Michael Fellmann
      Pages 38-50

    6. New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?

      • João Reis, Marlene Amorim, Nuno Melão
      Pages 51-63

    7. Organizational Impact on Software Development of eServices Techniques

      • Maurizio Cavallari, Francesco Tornieri, Marco De Marco
      Pages 64-75

    8. Healthcare and the Co-creation of Value: Qualifying the Service Roles of Informal Caregivers

      • Maddalena Sorrentino, Nabil Georges Badr, Marco De Marco
      Pages 76-86

    9. Exploring the Relationship Between Corruption and Health Care Services, Education Services and Standard of Living

      • Paulo Morais, V. L. Miguéis, Ana Camanho
      Pages 87-100

    10. Examining the Impact of Social Networking Sites on Performance of Service Firms: Evidence from Romania

      • Gheorghe Militaru, Dana-Corina Deselnicu, Alexandra Ioanid
      Pages 101-112

  3. Service Systems Analysis and Design

    1. Front Matter

      Pages 113-113
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    2. A Conceptual Modelling of the Key Components and Relations of Service Systems

      • Bertrand Verlaine
      Pages 115-130

    3. Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspective

      • Francesca Costanza
      Pages 131-143

    4. Creative Industries and Big Data: A Business Model for Service Innovation

      • Giovanna Morelli, Francesca Spagnoli
      Pages 144-158

    5. More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting

      • Björn Schmitz, Gerhard Satzger, Ralf Gitzel
      Pages 159-172

    6. From Data Science to Value Creation

      • Jürg Meierhofer, Kevin Meier
      Pages 173-181

    7. Towards a Unified Approach to Identify Business Model Patterns: A Case of E-Mobility Services

      • Fabian Hunke, Ronny Schüritz, Niklas Kuehl
      Pages 182-196

    8. Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications

      • Patrick Kummler
      Pages 197-209

    9. A GIS-Based Decision Support System for Locating Primary Care Facilities

      • Melanie Reuter-Oppermann, Daniel Rockemann, Jost Steinhäuser
      Pages 210-222
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Other volumes

  1. Exploring Services Science

Editors and Affiliations

  • Faculty of Economics, eCampus University, Rome, Italy

    Stefano Za

  • Department of Automatic Control and System Engineering, University Politehnica of Bucharest, Bucharest, Romania

    Monica Drăgoicea

  • Università Cattolica del Sacro Cuore, Milan, Italy

    Maurizio Cavallari

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