Overview
- Illustrates a zero-failure approach for maximum IT security and reliability
- Explains strategies for high IT availability and security to ensure customer satisfaction
- Provides verifiable cases for minimal IT outage
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (15 chapters)
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Front Matter
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Back Matter
Keywords
About this book
This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes – the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach.
Authors and Affiliations
About the authors
Stephan Kasulke has been Senior Vice President Quality at T-Systems since 2012. In this role, he manages the worldwide Zero Outage program, which brings improvements to the quality of operations and projects.
Jasmin Bensch is Executive Consultant ITIL and Head of Line Office Quality at T-Systems. She has many years of experience in process design and in the optimization of IT outsourcing processes.
Bibliographic Information
Book Title: Zero Outage
Book Subtitle: Putting ICT Quality First in the Digital Era
Authors: Stephan Kasulke, Jasmin Bensch
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-3-319-53739-9
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer International Publishing AG 2017
Hardcover ISBN: 978-3-319-53738-2Published: 18 April 2017
Softcover ISBN: 978-3-319-85231-7Published: 10 August 2018
eBook ISBN: 978-3-319-53739-9Published: 06 April 2017
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: XVII, 174
Topics: Business Process Management, Information Systems Applications (incl. Internet), Business IT Infrastructure