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Outsourcing and Offshoring Business Services

  • Leslie P. Willcocks
  • Mary C. Lacity
  • Chris Sauer

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Leslie P. Willcocks, Mary C. Lacity, Chris Sauer
    Pages 1-22
  3. Theoretical Perspectives

  4. From IT Outsourcing to Offshoring and Business Process Outsourcing

About this book

Introduction

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Keywords

Information technology call center resource operations software systems

Editors and affiliations

  • Leslie P. Willcocks
    • 1
  • Mary C. Lacity
    • 2
  • Chris Sauer
    • 3
  1. 1.Department of ManagementLondon School of EconomicsLondonUnited Kingdom
  2. 2.College of Business AdministrationUniversity of MissouriSAINT LOUISUSA
  3. 3.University of Oxford OxfordUnited Kingdom

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-319-52651-5
  • Copyright Information The Editor(s) (if applicable) and The Author(s) 2017
  • Publisher Name Palgrave Macmillan, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-319-52650-8
  • Online ISBN 978-3-319-52651-5
  • Buy this book on publisher's site