Managing Information Technology

  • Francisco Castillo

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Francisco Castillo
    Pages 1-1
  3. Francisco Castillo
    Pages 3-9
  4. Francisco Castillo
    Pages 11-15
  5. Francisco Castillo
    Pages 17-84
  6. Francisco Castillo
    Pages 85-146
  7. Francisco Castillo
    Pages 147-168
  8. Francisco Castillo
    Pages 169-197
  9. Francisco Castillo
    Pages 199-210
  10. Francisco Castillo
    Pages 211-227
  11. Francisco Castillo
    Pages 229-234
  12. Back Matter
    Pages 235-241

About this book


There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations – the two most important functions of a CIO.

It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need – managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each.

Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author’s extensive experience in industry.



agile software development IT portfolio management software engineering management of computing and information systems risk management service management software maintenance software process management

Authors and affiliations

  • Francisco Castillo
    • 1
  1. 1.ParanaquePhilippines

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science
  • Print ISBN 978-3-319-38890-8
  • Online ISBN 978-3-319-38891-5
  • Buy this book on publisher's site