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© 2015

Fundamentals of Service Systems

  • Jorge Cardoso
  • Hansjörg Fromm
  • Stefan Nickel
  • Gerhard Satzger
  • Rudi Studer
  • Christof Weinhardt
Textbook

Table of contents

  1. Front Matter
    Pages i-xix
  2. Hansjörg Fromm, Jorge Cardoso
    Pages 1-32
  3. Jorge Cardoso, Hansjörg Fromm
    Pages 33-74
  4. Marc Kohler, Björn Schmitz, Andreas Neus
    Pages 75-103
  5. Niels Feldmann, Jorge Cardoso
    Pages 105-135
  6. Steffen Stadtmüller, Jorge Cardoso, Martin Junghans
    Pages 137-178
  7. Jorge Cardoso, Julia Hoxha, Hansjörg Fromm
    Pages 179-215
  8. Melanie Reuter-Oppermann, Anne Zander
    Pages 217-260
  9. Johannes Kunze von Bischhoffshausen, Peter Hottum, Tim Straub
    Pages 261-296
  10. Simon Caton, Christian Haas, Wibke Michalk, Christof Weinhardt
    Pages 297-324
  11. Jorge Cardoso, Björn Schmitz, Axel Kieninger
    Pages 325-357
  12. Back Matter
    Pages 359-362

About this book

Introduction

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.

Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.

For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Keywords

Information Systems Service Analytics Service Design Service Innovation Service Markets Service Optimization Service Science Service Semantics Service Systems Service Systems Engineering Software Services

Editors and affiliations

  • Jorge Cardoso
    • 1
  • Hansjörg Fromm
    • 2
  • Stefan Nickel
    • 3
  • Gerhard Satzger
    • 4
  • Rudi Studer
    • 5
  • Christof Weinhardt
    • 6
  1. 1.Department of Informatics EngineeringUniversity of CoimbraCoimbraPortugal
  2. 2.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  3. 3.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  4. 4.Business Performance Services, EuropeIBMEhmingenGermany
  5. 5.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  6. 6.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany

About the editors

Prof. Dr. Jorge Cardoso joined the Information System Group of the Department of Informatics Engineering of the University of Coimbra in 2009. He is also Lead Architect for Cloud Computing at the Huawei’s European Research Centre in Munich.
 
Prof. Dr. -Ing. Hansjörg Fromm was a director at the Karlsruhe Service Research Institute from 2011 to 2014. After his retirement, he is still active as an honorary Professor at the Karlsruhe Institute of Technology and the University of Erlangen-Nürnberg.
 
Prof. Dr. Stefan Nickel is Full Professor for Discrete Optimization and Logistics at the Karlsruhe Institute of Technology, Institute IOR. He is a director at the Karlsruhe Service Research Institute and at the FZI Research Center for Information Technology.

Prof. Dr. Gerhard Satzger is a director at the Karlsruhe Service Research Institute and leads the research group Service Innovation and Management. He has a long standing record in national and international leadership positions in academia and the IT industry.
 
Prof. Dr. Rudi Studer is Full Professor in Applied Informatics at the Karlsruhe Institute of Technology, Institute AIFB. He is a director at the Karlsruhe Service Research Institute and at the FZI Research Center for Information Technology.
 
Prof. Dr. Christof Weinhardt heads the Institute of Information Management and Systems at the Karlsruhe Institute of Technology. He is member of the board of directors at the Research Center for Information Technologies in Karlsruhe.

Bibliographic information