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  • © 2022

Making Knowledge Management Clickable

Knowledge Management Systems Strategy, Design, and Implementation

  • Bridges the gap between knowledge management and related technologies

  • Embraces the complete lifecycle of knowledge, information, and data

  • Written by experienced practitioners for other practitioners to enable them to apply and benefit from their knowledge

Buying options

eBook USD 59.99
Price excludes VAT (USA)
  • ISBN: 978-3-030-92385-3
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 74.99
Price excludes VAT (USA)

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Table of contents (21 chapters)

  1. Front Matter

    Pages i-xvi
  2. Knowledge Management Primer

    • Joseph Hilger, Zachary Wahl
    Pages 1-12
  3. Part I

    1. Front Matter

      Pages 13-13
    2. Creating the Target State Vision

      • Joseph Hilger, Zachary Wahl
      Pages 77-86
    3. Getting from Here to There (KM Transformation Roadmap)

      • Joseph Hilger, Zachary Wahl
      Pages 87-116
  4. Part II

    1. Front Matter

      Pages 117-117
    2. Content Management Solutions

      • Joseph Hilger, Zachary Wahl
      Pages 119-146
    3. Collaboration Suites

      • Joseph Hilger, Zachary Wahl
      Pages 147-154
    4. Learning Management Systems

      • Joseph Hilger, Zachary Wahl
      Pages 155-161
    5. Enterprise Search

      • Joseph Hilger, Zachary Wahl
      Pages 163-179
    6. Taxonomy Management

      • Joseph Hilger, Zachary Wahl
      Pages 181-185
    7. Data Catalogs and Governance Tools

      • Joseph Hilger, Zachary Wahl
      Pages 187-192
    8. Text Analytics Tools

      • Joseph Hilger, Zachary Wahl
      Pages 193-197
    9. Graph Databases

      • Joseph Hilger, Zachary Wahl
      Pages 199-208
    10. KM as a Foundation for Enterprise Artificial Intelligence

      • Joseph Hilger, Zachary Wahl
      Pages 209-215
    11. Integration Patterns for KM Systems

      • Joseph Hilger, Zachary Wahl
      Pages 217-224
  5. Part III

    1. Front Matter

      Pages 225-225
    2. Project Phases

      • Joseph Hilger, Zachary Wahl
      Pages 227-240

About this book

This book bridges the gap between knowledge management and technology. It embraces the complete lifecycle of knowledge, information, and data from how knowledge flows through an organization to how end users want to handle it and experience it. Whether your intent is to design and implement a single technology or a complete collection of KM systems, this book provides the foundations necessary for success. It will help you understand your organization’s needs and opportunities, strategize and prioritize features and functions, design with the end user in mind, and finally build a system that your users will embrace and which will realize meaningful business value for your organization.

The book is the culmination of the authors’ collective careers, a combined sixty years of experience doing exactly what is detailed in this book. Their guidance has been honed by their own successes and failures as well as many others they have researched in order to provide a comprehensive study on KM transformations and the technologies that help to enable them. They have successfully applied this knowledge as the founders and leaders of the world’s largest dedicated knowledge management consultancy, which runs these projects for many of the world’s most complex organizations. They are writing as practitioners directly to other practitioners with the intent to enable them to apply and benefit from their knowledge and experience.

“Compelling reading for KM practitioners looking to ensure their technology decisions support their business and organizational objectives.”

-  Margot Brown, Director of Knowledge Management, World Bank Group 

"We are two years into our KM Transformation and if I’d had this book beforehand, it would have made the journey smoother and faster! This is a great playbook for how to plan, organize, and execute a KM transformation."

Stephanie Hill, Senior Director, Global Customer Services, PayPal

Keywords

  • Knowledge Management
  • Information Systems Applications
  • Business Information Systems
  • Semantic Systems
  • Knowledge Graphs
  • Artificial Intelligence

Reviews

“This book … spans the crevasse between KM and IT and does so with considerable flair. … this is a very good overview of the importance of integrating KM and IT and should be on the desktop of all KM managers, especially in larger organisations with complex IT infrastructures. The experience of the authors is evident throughout and they write in an engaging style which makes for a very readable book.” (Martin White, intranetfocus.com, June 30, 2022)

Authors and Affiliations

  • Enterprise Knowledge, LLC, Arlington, USA

    Joseph Hilger, Zachary Wahl

About the authors

Joseph (Joe) Hilger has over thirty years of experience leading and implementing cutting-edge, enterprise-scale IT projects. He has worked with an array of commercial and government clients in a wide range of industries. He was an early pioneer in the use of agile techniques for knowledge management systems design, implementation, and integrations projects. Joe is an expert in implementing enterprise-scale content, search, and data analytics solutions. He consults on these areas with organizations across the world and is a frequent speaker and instructor on topics including enterprise search, enterprise content management, agile development, and knowledge graphs.

Zachary (Zach) Wahl has over twenty years of experience leading programs in the knowledge and information management space. He has worked with more than 200 public and private organizations in over forty countries to successfully strategize, design, and implement knowledge management systems of various types. Zach has developed his own taxonomy design methodology, has authored a series of courses on knowledge management, and is a frequent speaker and trainer on information governance, knowledge management strategy, and taxonomy design.

Joe and Zach founded Enterprise Knowledge (EK) in 2013 and presently serve as COO and CEO respectively. EK has been listed on the Inc. 5000 List of Fastest Growing Companies in the US every year from 2018 to 2021. EK is now the world’s largest dedicated knowledge management consultancy, having won a myriad of awards. 

Bibliographic Information

Buying options

eBook USD 59.99
Price excludes VAT (USA)
  • ISBN: 978-3-030-92385-3
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 74.99
Price excludes VAT (USA)