Pandemic, Lockdown, and Digital Transformation

1. Front Matter

   Pages i-vi

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2. Policies for Enhancing Public Trust and Avoiding Distrust in Digital Government During Pandemics: Insights from a Systematic Literature Review

   • Ecem Buse Sevinç Çubuk, Burcu Demirdöven, Marijn Janssen

   Pages 1-23

3. Data-Driven Implementation: The Role of Information and Technology in Public Responses to Social Emergencies

   • Bruno Baranda Cardoso, Marcelo Silva Oliveira Gonçalves

   Pages 25-45

4. Implementation of Emerging Technologies in Pandemic Situations: Contact Tracing vs. Privacy in Canada

   • Irma Spahiu

   Pages 47-63

5. eTourism and Cultural Resilience: Exploring Opportunities for Indigenous Communities in an Extremely Precarious State

   • Tariq Zaman, Gary Loh Chee Wyai, Shaista Falak

   Pages 65-78

6. Digital Transformation of Health Systems During the COVID-19 Pandemic: Challenges and Opportunities for Telehealth

   • Mina Ostovari

   Pages 79-94

7. Digital Transformation and Usability: User Acceptance of Tawakkalna Application During Covid-19 in Saudi Arabia

   • Sammar Saad AlGothami, Saqib Saeed

   Pages 95-109

8. Digital Transformations to Challenge-Based Learning in the Context of COVID-19 and Beyond

   • Peter Szyszlo, Salar Chagpar

   Pages 111-127

9. Change Management in Digital Environment Amid the COVID-19 Pandemic: A Scenario from Malaysian Higher Education Institutions

   • Simin Ghavifekr, Hua Yeh Fung

   Pages 129-158

10. Challenges and Implications of Digital Transformation in Higher Education: A Student Perspective from Pakistan and Saudi Arabia

    • Madeeha Saqib, Tooba Nasir, Hina Gull, Dina A. Alabbad, Sardar Zafar Iqbal

    Pages 159-173

11. Digital Transformation in Higher Education: Impact of Instructor Training on Class Effectiveness During COVID-19

    • K. Lakshmypriya, Rashmi Rai, Pallavi Kudal

    Pages 175-196

12. Back Matter

    Pages 197-206

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This edited volume discusses digital transformation in the context of the COVID-19 pandemic. In the wake of the COVID-19 pandemic and the widespread lockdown policies that followed, digital technologies were touted as an effective means towards ensuring continuity and minimal interruption of day-to-day operations for businesses and other institutions. Digital transformation, however, is an inherently complex process and the pressure of short adoption times may further increase complexities for organizations looking to foster digital technologies.

This volume comprises original research contributions on theoretical foundations and empirical studies of digital transformations in the pandemic era. Written by academics and practitioners from diverse disciplines and industries, the chapters cover topics such as psychological and technical implications of pandemic situations, the economic, organizational, social, and legal implications of digital adoption, and case studies for digital transformation in different industries.

This book will be useful for academics, technology professionals, business policy makers, NGO managers, and governments looking to optimize their digital transformation processes to better prepare their organizations in the presence of pandemic situations.  

• social emergencies
• ePerformance
• digital transformation
• assessment
• design implications

• Saudi Aramco Cybersecurity Chair, Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia

  Saqib Saeed

• Department of Accounting and Finance Faculty of Business Science, University of Granada, Granada, Spain

  Manuel Pedro Rodríguez Bolívar

• School of Management, University Sains Malaysia, Penang, Malaysia

  Ramayah Thurasamy

Saqib Saeed is an Associate Professor with the Department of Computer Information Systems, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia. He received the B.Sc. degree (Hons.) in computer science from International Islamic University Islamabad, Pakistan, in 2001, the M.Sc. degree in software technology from the Stuttgart Technology University of Applied Sciences, Germany, in 2003, and the Ph.D. degree in information systems from the University of Siegen, Germany, in 2012. He is also a Certified Software Quality Engineer from the American Society of Quality. His research interests include human-centered computing, data visualization and analytics, software engineering, information systems management, and digital business transformation. He is also an Associate Editor of IEEE Access and International Journal of Public Administration in the Digital Age, besides being member of the advisory boards of several international journals.  

Manuel Pedro Rodríguez Bolívar is Professor of Accounting at the University of Granada (Spain). His research interests are mainly related to e-government and smart cities. He is the author of more than 55 papers published in JCR indexed journals and more than 35 book chapters published in international publishers. He holds the position of Editor-in-Chief of the Public Administration and Information Technology (PAIT) book series in Springer and the International Journal of Public Administration in the Digital Age (IJPADA), and he is a member of the Editorial Board of Government Information Quarterly and other relevant international journals.

Ramayah Thurasamy is a professor at the School of Management at Universiti Sains Malaysia (USM), where he received his MBA. He teaches mainly courses in research methodology and business statistics. His publications have appeared in internationally recognized journals such as Computers in Human Behavior, Journal of Educational Technology & Society, and Journal of Project Management (JoPM).