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Advances in the Human Side of Service Engineering

Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA

  • Conference proceedings
  • © 2021

Overview

Editors:
  1. Christine Leitner

    1. Centre for Economics and Public Administration, London, UK

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  2. Walter Ganz

    1. Fraunhofer IAO, Stuttgart, Germany

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  3. Debra Satterfield

    1. California State University, Orange, USA

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  4. Clara Bassano

    1. University of Naples Parthenope, Avellino, Italy

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  • Reports on smarter and wiser service systems
  • Focuses on the study of people as the key variable in service systems
  • Includes interdisciplinary contributions to service innovation and co-creation of value
  • Addresses key issues in public policy, participatory governance, privacy, and ethics

Part of the book series: Lecture Notes in Networks and Systems (LNNS, volume 266)

Included in the following conference series:

Conference proceedings info: AHFE 2021.

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Table of contents (60 papers)

  1. Front Matter

    Pages i-xvi
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  2. Re-Balancing Benefits in the Digital Age

    1. Front Matter

      Pages 1-1
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    2. The Human-Side of Service Engineering: Advancing Technology’s Impact on Service Innovation

      • Wojciech Cellary, Louis E. Freund, Stephen K. Kwan, Christine Leitner, Jim Spohrer
      Pages 3-17

    3. New Ecosystem Based on Big Data for More Digital Impact

      • Loris Schmid, Christoph Glauser
      Pages 18-26

    4. New Frontiers in Cyberspace – Recent European Initiatives to Regulate Digital Finance

      • Christian M. Stiefmueller
      Pages 27-36

    5. emyConnect: Building a Smart Public Service for Young Mobile Europeans

      • Andreas Martin, Mohammad Allagha, Yuri Misnikov
      Pages 37-44

    6. The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement

      • Laura Challman Anderson, Michal Jacovi, Jonathan Lenchner, Jade Nguyen Strattner
      Pages 45-53

  3. Addressing Complexity in the Emerging Platform Society

    1. Front Matter

      Pages 55-55
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    2. Exploring New Digital Age Challenges

      • Clara Bassano, Sergio Barile, Paolo Piciocchi, Marialuisa Saviano, James C. Spohrer
      Pages 57-66

    3. Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence

      • Stephen K. Kwan, Jim Spohrer
      Pages 67-76

    4. Ecosystems Transformation for Social Change: How to Challenge Emergency Through Emergence

      • Francesco Polese, Mara Grimaldi, Orlando Troisi
      Pages 77-88

    5. The Role of Technological Platforms in Co-creating Symbiotic Relationships Between Firms and Society

      • Pierpaolo Testa, Luigi Cantone, Giuseppe Fabio Cantone, Jay Kandampully
      Pages 89-96

    6. Digital Transformation in the Era of Covid-19

      • Marco Tregua, Cristina Mele, Tiziana Russo-Spena, Maria Luisa Marzullo, Adriana Carotenuto
      Pages 97-105

    7. Management of Smart City in Lens of Viable System Approach

      • Leonard Walletzký, Luca Carrubbo, FrantiÅ¡ka Romanovská
      Pages 106-114

  4. Enhancing Interdisciplinarity in Service Innovation

    1. Front Matter

      Pages 115-115
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    2. Qui legit, ingenium veterum mirabile laudet: How to Introduce New Knowledge into Curriculum Using the Example of Alcuin’s De dialectica

      • Hauke Hasenknopf
      Pages 117-125

    3. Approaching Sustainability in Interdisciplinary Teams

      • Rebecca Fischer, Hauke Hasenknopf
      Pages 126-131

    4. The Impact of the Master’s Program ZukunftsDesign on Student Creativity

      • Lena Pieper, Annika Linsner, Franziska Leutner
      Pages 132-140

    5. A Human-Centered Approach to Designing a Blended Learning Environment for an Interdisciplinary Audience

      • Matthia Leyendecker, Christian Zagel
      Pages 141-148

    6. Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support System

      • Matthias Hille, Melissa Dilek Izlisu, Freimut Bodendorf
      Pages 149-156
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Other volumes

  1. Advances in Neuroergonomics and Cognitive Engineering

  2. Advances in Industrial Design

  3. Advances in Ergonomics in Design

  4. Advances in Safety Management and Human Performance

  5. Advances in Human Factors and Ergonomics in Healthcare and Medical Devices

  6. Advances in Simulation and Digital Human Modeling

  7. Advances in Human Factors and System Interactions

  8. Advances in the Human Side of Service Engineering

  9. Advances in Human Factors, Business Management and Leadership

  10. Advances in Human Factors in Robots, Unmanned Systems and Cybersecurity

  11. Advances in Human Factors in Training, Education, and Learning Sciences

  12. Advances in Human Aspects of Transportation

  13. Advances in Artificial Intelligence, Software and Systems Engineering

  14. Advances in Human Factors in Architecture, Sustainable Urban Planning and Infrastructure

  15. Advances in Physical, Social & Occupational Ergonomics

  16. Advances in Manufacturing, Production Management and Process Control

  17. Advances in Usability, User Experience, Wearable and Assistive Technology

  18. Advances in Creativity, Innovation, Entrepreneurship and Communication of Design

  19. Advances in Human Dynamics for the Development of Contemporary Societies

Keywords

About this book

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. 

Editors and Affiliations

  • Centre for Economics and Public Administration, London, UK

    Christine Leitner

  • Fraunhofer IAO, Stuttgart, Germany

    Walter Ganz

  • California State University, Orange, USA

    Debra Satterfield

  • University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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