Skip to main content

Modern Industrial Services

A Cookbook for Design, Delivery, and Management

  • Textbook
  • Open Access
  • © 2022

You have full access to this open access Textbook

Overview

  • This book is open access, which means you have free and unlimited access
  • Uses cases to illustrate the service challenges and describe how others overcame the challenges
  • Provides an actionable change management roadmap for businesses

Part of the book series: Springer Texts in Business and Economics (STBE)

Buy print copy

Softcover Book USD 16.99 USD 49.99
Discount applied Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 59.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

About this book

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

Similar content being viewed by others

Keywords

Table of contents (3 chapters)

Authors and Affiliations

  • Institute of Innovation and Technology Management, Lucerne University of Applied Sciences and Arts, Horw, Switzerland

    Shaun West

  • Department of Management, Information and Production Engineering, University of Bergamo, Dalmine, Italy

    Paolo Gaiardelli

  • Department of Industrial and Mechanical Engineering, University of Brescia, Brescia, Italy

    Nicola Saccani

About the authors

Shaun West is Professor of Product-Service System Innovation at the Lucerne University of Applied Sciences and Arts (Switzerland). A Ph.D. from Imperial College in London, Prof. West worked for over 25 years in several industrial service businesses such as AEA Technology, National Power, GE Energy Services, and Sulzer. His research focuses on supporting industrial firms to develop and deliver new services and service-friendly business models. He is a member of the of the Swiss Alliance of Data-Intensives Services, and is on the advisory board for the ASAP Service Management Forum, an Italian industry-academic initiative that aims to promote service management's culture and excellence through research projects, practice, education, and technological transfer. 
Paolo Gaiardelli is an Associate Professor at the Department of Management, Information and Production Engineering of the University of Bergamo (Italy). His teaching and research mainly focus on Production and ServiceManagement, with a specific interest in Lean Management. He is the European Chair of IFIP Working Group 5.7 (Advances in Production Management Systems) and coordinator of its Special Interest Group in Service Systems Design, Engineering, and Management. He is also a member of ASAP Service Management Forum.


Nicola Saccani is an Associate Professor at the Department of Industrial and Mechanical Engineering, University of Brescia (Italy). He is part of the RISE laboratory (Research and Innovation for Smart Enterprise) and is a member and past coordinator of the ASAP Service Management Forum. His research concerns service and supply chain management, particularly the impact of digital transformation, servitization, and a circular economy on business models, supply chain configuration, and operations management. He is the author of several scientific publications in these fields, and has taken part in several company transfer projects on these topics.


Bibliographic Information

  • Book Title: Modern Industrial Services

  • Book Subtitle: A Cookbook for Design, Delivery, and Management

  • Authors: Shaun West, Paolo Gaiardelli, Nicola Saccani

  • Series Title: Springer Texts in Business and Economics

  • DOI: https://doi.org/10.1007/978-3-030-80511-1

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) 2022

  • Hardcover ISBN: 978-3-030-80510-4Published: 04 September 2021

  • Softcover ISBN: 978-3-030-80513-5Published: 05 September 2022

  • eBook ISBN: 978-3-030-80511-1Published: 03 September 2021

  • Series ISSN: 2192-4333

  • Series E-ISSN: 2192-4341

  • Edition Number: 1

  • Number of Pages: XIX, 202

  • Number of Illustrations: 1 b/w illustrations, 107 illustrations in colour

  • Topics: Services, IT in Business, Operations Management

Publish with us