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The Emergence Paradigm in Quality Management

A Way Towards Radical Innovation

  • Book
  • © 2021


  • Provides a thorough overview of the schools of thought relating to quality management
  • Presents four paradigms through which quality can be explored, drawing on previous literature
  • Offers advice on improving both innovation and quality within an organization

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About this book

This book is focused on quality management, and four different lenses which can be used to explore the phenomenon. It introduces emergence as a paradigm in thinking about quality, and explores conditions which are beneficial to radical innovation.

The Emergence Paradigm in Quality Management provides an overview of the existing movements in thinking about quality, and discusses why these movements in fact represent paradigms. Three paradigms, the Empirical Paradigm, the Reference Paradigm and the Reflective Paradigm, are explained followed by a search for the Fourth Paradigm, the so-called Emergence Paradigm, which presents a route to radical innovation in organizations when plans, strategies and models fail. It presents the debates around the paradigms, and explores which is the best approach.

This professional text will be ideal for strategy and policy makers wanting to establish a link between their conceived plans and the attention for quality, while finding ways to facilitate innovation. Professionals in a range of for-profit and non-profit organizations, including healthcare, will be able to expand their knowledge on quality management, operations management, and organizational studies.

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Table of contents (10 chapters)

Authors and Affiliations

  • De Goudse School, Gouda, The Netherlands

    Teun Hardjono

  • Van Kemenade ACT, Nuenen, The Netherlands

    Everard van Kemenade

About the authors

Professor Teun W. Hardjono began his career in 1976 with the Berenschot organizational consultancy bureau. His involvement in quality management as a professional field began when he became the secretary of the Berenschot quality council. His work was focused on how to obtain a grip on the quality of a service rendering professional organization. In 1995, Hardjono obtained his PhD at Technical University Eindhoven. He then worked from 1998 to 2015 as a part-time professor in Quality Management and Certification at the Rotterdam School of Management (RSM),Erasmus University Rotterdam. He was the first Dutchman invited to join the prestigious International Academy for Quality and is the founder and chairman of the Dutch Academy for Quality. He is the spiritual father of the Instituut Nederlandse Kwaliteit giving an impulse to the establishment of MVO (Corporate Social Responsibility) Nederland.

Dr Everard A. Van Kemenade began his career in 1972, as a professor of Dutch language in Higher Vocational Education. He consulted on, and eventually lead, educational innovation projects. He has been interested in quality management science throughout his career, but gained a particular interest in quality in other cultures whilst working on a project for a Vietnamese university in 2004. In 2009, Van Kemenade obtained his PhD from the Rotterdam School of Management, Erasmus University. He has published numerous articles in journals and magazines in the field of quality management, and is a member of the Dutch Academy for Quality. Since 2017, his consultancy company, Van Kemenade Audit Coaching and Training, has been primarily involved in the field of quality in the Caribbean, Africa and the Middle East. He works part time as a senior lecturer and researcher at Utrecht University of Applied Sciences.

Bibliographic Information

  • Book Title: The Emergence Paradigm in Quality Management

  • Book Subtitle: A Way Towards Radical Innovation

  • Authors: Teun Hardjono, Everard van Kemenade

  • DOI:

  • Publisher: Springer Cham

  • eBook Packages: Engineering, Engineering (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021

  • Hardcover ISBN: 978-3-030-58095-7Published: 25 September 2020

  • Softcover ISBN: 978-3-030-58098-8Published: 27 September 2021

  • eBook ISBN: 978-3-030-58096-4Published: 24 September 2020

  • Edition Number: 1

  • Number of Pages: XVIII, 143

  • Number of Illustrations: 3 b/w illustrations, 17 illustrations in colour

  • Topics: Engineering Economics, Organization, Logistics, Marketing, Philosophy of Science, Operations Research, Management Science

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