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Electronic Government

19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings

  • Conference proceedings
  • © 2020

Overview

Editors:
  1. Gabriela Viale Pereira

    1. Danube University Krems, Krems, Austria

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  2. Marijn Janssen

    1. Delft University of Technology, Delft, The Netherlands

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  3. Habin Lee

    1. Brunel University London, Uxbridge, UK

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  4. Ida Lindgren

    1. Linköping University, Linköping, Sweden

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  5. Manuel Pedro Rodríguez Bolívar

    1. University of Granada, Granada, Spain

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  6. Hans Jochen Scholl

    1. University of Washington, Seattle, USA

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  7. Anneke Zuiderwijk

    1. Delft University of Technology, Delft, The Netherlands

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 12219)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Included in the following conference series:

Conference proceedings info: EGOV 2020.

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Table of contents (30 papers)

  1. Front Matter

    Pages i-xvi
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  3. E-Government Services and Open Government

    1. Front Matter

      Pages 57-57
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    2. Smart Policing: A Critical Review of the Literature

      • Muhammad Afzal, Panos Panagiotopoulos
      Pages 59-70

    3. Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municipality

      • Jwan Khisro
      Pages 71-81

    4. Service Quality Through Government Proactivity: The Concept of Non-interaction

      • Peter Kuhn, Dian Balta
      Pages 82-95

    5. Automatization of Cross-Border Customs Declaration: Potential and Challenges

      • Markko Liutkevičius, Karl Ivory Pappel, Sidra Azmat Butt, Ingrid Pappel
      Pages 96-109

    6. AI-Enabled Innovation in the Public Sector: A Framework for Digital Governance and Resilience

      • Gianluca Misuraca, Gianluigi Viscusi
      Pages 110-120

    7. Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government

      • Mille Edith Nielsen, Christian Østergaard Madsen, Mircea Filip Lungu
      Pages 121-137

    8. Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery

      • Willem Pieterson, Cindy Weng
      Pages 138-150

    9. Digital Inclusion Competences for Senior Citizens: The Survival Basics

      • Jeremy Rose, Jesper Holgersson, Eva Söderström
      Pages 151-163

    10. Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective

      • Hendrik Scholta, Sebastian Halsbenning, Bettina Distel, Jörg Becker
      Pages 164-178

    11. The Role of Domain-Skills in Bureaucratic Service Encounters

      • Søren Skaarup
      Pages 179-196

    12. Aligning Stakeholder Interests, Governance Requirements and Blockchain Design in Business and Government Information Sharing

      • Sélinde van Engelenburg, Boriana Rukanova, Wout Hofman, Jolien Ubacht, Yao-Hua Tan, Marijn Janssen
      Pages 197-209

    13. Approaches to Good Data Governance in Support of Public Sector Transformation Through Once-Only

      • Maria A. Wimmer, Alessia C. Neuroni, Jan Thomas Frecè
      Pages 210-222

    14. Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium

      • Stijn Wouters, Marijn Janssen, Joep Crompvoets
      Pages 223-235
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  1. Electronic Government

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About this book

This book constitutes the proceedings of the 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in Linköping, Sweden, in August/September 2020, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2020) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2020). The conference was held virtually due to the COVID-19 pandemic.

The 30 full papers presented were carefully reviewed and selected from 118 submissions. The papers are clustered under the following topical sections: e-government foundations; e-government services and open government; open data: social and technical aspects; AI, data analytics, and automated decision making; and smart cities.


Editors and Affiliations

  • Danube University Krems, Krems, Austria

    Gabriela Viale Pereira

  • Delft University of Technology, Delft, The Netherlands

    Marijn Janssen, Anneke Zuiderwijk

  • Brunel University London, Uxbridge, UK

    Habin Lee

  • Linköping University, Linköping, Sweden

    Ida Lindgren

  • University of Granada, Granada, Spain

    Manuel Pedro Rodríguez Bolívar

  • University of Washington, Seattle, USA

    Hans Jochen Scholl

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