Overview
- Explores current service design practices on value creation that involve multiple actors
- Enables designers to facilitate the emergence of design capabilities that are latent in communities and individuals
- Provides relevant case studies to show the emerging design capabilities
Part of the book series: Springer Series in Design and Innovation (SSDI, volume 10)
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About this book
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.
After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
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Table of contents (8 chapters)
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Front Matter
Authors and Affiliations
Bibliographic Information
Book Title: Service Design Capabilities
Authors: Nicola Morelli, Amalia de Götzen, Luca Simeone
Series Title: Springer Series in Design and Innovation
DOI: https://doi.org/10.1007/978-3-030-56282-3
Publisher: Springer Cham
eBook Packages: Engineering, Engineering (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s) 2021
Hardcover ISBN: 978-3-030-56281-6Published: 28 August 2020
Softcover ISBN: 978-3-030-56284-7Published: 18 September 2020
eBook ISBN: 978-3-030-56282-3Published: 27 August 2020
Series ISSN: 2661-8184
Series E-ISSN: 2661-8192
Edition Number: 1
Number of Pages: XV, 89
Number of Illustrations: 12 illustrations in colour
Topics: Innovation/Technology Management, Manufacturing, Machines, Tools, Processes, Services