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  • Book
  • Open Access
  • © 2021

Service Design Capabilities

  • Explores current service design practices on value creation that involve multiple actors

  • Enables designers to facilitate the emergence of design capabilities that are latent in communities and individuals

  • Provides relevant case studies to show the emerging design capabilities

Part of the book series: Springer Series in Design and Innovation (SSDI, volume 10)

Buying options

Softcover Book USD 119.99
Price excludes VAT (USA)
Hardcover Book USD 59.99
Price excludes VAT (USA)

Table of contents (8 chapters)

  1. Front Matter

    Pages i-xv
  2. Introduction

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 1-8Open Access
  3. An Approach to Service Design

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 9-26Open Access
  4. Core Service Design Capabilities

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 27-30Open Access
  5. Designing for the Level of ‘Service as Interaction’

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 31-44Open Access
  6. Designing for the Level of ‘Service as Infrastructure’

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 45-55Open Access
  7. Designing for the Level of ‘Service as Systemic Institutions’

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 57-69Open Access
  8. Navigating Service Design Tools Using the Map of Capabilities

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 71-85Open Access
  9. Beyond This Book

    • Nicola Morelli, Amalia de Götzen, Luca Simeone
    Pages 87-89Open Access

About this book

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.

After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Keywords

  • service design
  • value creation interaction
  • value creation infrastructure
  • Service System Design
  • innovation
  • Design capabilities
  • open access

Authors and Affiliations

  • Aalborg University, Copenhagen, Denmark

    Nicola Morelli, Amalia de Götzen, Luca Simeone

Bibliographic Information

  • Book Title: Service Design Capabilities

  • Authors: Nicola Morelli, Amalia de Götzen, Luca Simeone

  • Series Title: Springer Series in Design and Innovation

  • DOI: https://doi.org/10.1007/978-3-030-56282-3

  • Publisher: Springer Cham

  • eBook Packages: Engineering, Engineering (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) 2021

  • License: CC BY

  • Hardcover ISBN: 978-3-030-56281-6Published: 28 August 2020

  • Softcover ISBN: 978-3-030-56284-7Published: 18 September 2020

  • eBook ISBN: 978-3-030-56282-3Published: 27 August 2020

  • Series ISSN: 2661-8184

  • Series E-ISSN: 2661-8192

  • Edition Number: 1

  • Number of Pages: XV, 89

  • Number of Illustrations: 12 illustrations in colour

  • Topics: Innovation and Technology Management, Machines, Tools, Processes, Services

Buying options

Softcover Book USD 119.99
Price excludes VAT (USA)
Hardcover Book USD 59.99
Price excludes VAT (USA)