Skip to main content

Advances in the Human Side of Service Engineering

Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA

  • Conference proceedings
  • © 2020


  • Reports on smarter and wiser service systems
  • Highlights the need to consider human factors when designing innovative service systems
  • Addresses issues concerning governance, privacy, and the ethics of service systems

Part of the book series: Advances in Intelligent Systems and Computing (AISC, volume 1208)

Included in the following conference series:

Conference proceedings info: AHFE 2020.

This is a preview of subscription content, log in via an institution to check access.

Access this book

eBook USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

Licence this eBook for your library

Institutional subscriptions

About this book

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations. 

Similar content being viewed by others


Table of contents (44 papers)

  1. Digital Services for Product Innovation

  2. Research Approaches to Service Innovation: Organizational Perspectives

Editors and Affiliations

  • IBM Research - Almaden, San Jose, USA

    Jim Spohrer

  • Centre for Economics and Public Administration, London, UK

    Christine Leitner

Bibliographic Information

Publish with us