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  • Conference proceedings
  • © 2020

Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing

12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II

Editors:

  1. Gabriele Meiselwitz

    1. Towson University, Towson, USA

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 12195)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Conference series link(s): HCII: International Conference on Human-Computer Interaction

Conference proceedings info: HCII 2020.

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Table of contents (45 papers)

  1. Front Matter

    Pages i-xxvii
    PDF

  2. Participation and Collaboration in Online Communities

    1. Front Matter

      Pages 1-1
      PDF

    2. Knowledge Sharing and Community Promotion in Online Health Communities: Examining the Relationship Between Social Support, Community Commitment, and Trust Transfer

      • Zaenal Abidin, Achmad Nizar Hidayanto, Dedi I. Inan, Amira Luthfia Fitriani, Atikah Zahrah Halim, M. Farhan Mardadi et al.
      Pages 3-15

    3. Compliment Rules or Compliments Rule? A Population-Level Study of Appearance Commenting Norms on Social Media

      • Erica Åberg, Aki Koivula, Iida Kukkonen, Outi Sarpila, Tero Pajunen
      Pages 16-28

    4. Understanding Open Collaboration of Wikipedia Good Articles

      • Huichen Chou, Donghui Lin, Toru Ishida, Naomi Yamashita
      Pages 29-43

    5. Federated Artificial Intelligence for Unified Credit Assessment

      • Minh-Duc Hoang, Linh Le, Anh-Tuan Nguyen, Trang Le, Hoang D. Nguyen
      Pages 44-56

    6. Exploring TikTok Use and Non-use Practices and Experiences in China

      • Xing Lu, Zhicong Lu, Changqing Liu
      Pages 57-70

    7. Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation Tool

      • Dennis M. Riehle, Marco Niemann, Jens Brunk, Dennis Assenmacher, Heike Trautmann, Jörg Becker
      Pages 71-86

    8. Understanding Moderation in Online Mental Health Communities

      • Koustuv Saha, Sindhu Kiranmai Ernala, Sarmistha Dutta, Eva Sharma, Munmun De Choudhury
      Pages 87-107

    10. Review of Electronic Word-of-Mouth Based on Bibliometrics

      • Peihan Wen, Ruiquan Wang
      Pages 126-144

  3. Social Computing and User Experience

    1. Front Matter

      Pages 145-145
      PDF

    2. Identifying User Experiences for Decision-Making in Service Science

      • Silvana Aciar, Mayela Coto, Gabriela Aciar
      Pages 147-157

    3. Customer eXperience in e-Learning: A Systematic Mapping Study

      • Iván Balmaceda Castro, Cristian Rusu, Silvana Aciar
      Pages 158-170

    4. Customer eXperiences in Retail: Case Studies in Physical and Virtual Channels

      • Camila Bascur, Cristian Rusu, Daniela Quiñones
      Pages 171-180

    5. Evaluation of Customer eXperience and Behaviour: A Literature Review

      • Sandra Cano, Cristian Rusu, Daniela Quiñones
      Pages 181-192

    6. User eXperience Heuristics for National Park Websites

      • Dania Delgado, Daniela Zamora, Daniela Quiñones, Cristian Rusu, Silvana Roncagliolo, Virginica Rusu
      Pages 193-204

    7. Programmer eXperience: A Set of Heuristics for Programming Environments

      • Jenny Morales, Cristian Rusu, Federico Botella, Daniela Quiñones
      Pages 205-216

    8. Understanding User Needs and Customer eXperience in Tourism Area

      • Luis Rojas, Daniela Quiñones, Cristian Rusu
      Pages 217-225

    9. Customer eXperience in Valparaíso Hostels: Analyzing Tourists’ Opinions

      • Virginica Rusu, Cristian Rusu, Daniela Quiñones, Silvana Roncagliolo, Victoria Carvajal, Martin Muñoz
      Pages 226-235
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Other Volumes

  1. Human-Computer Interaction. Design and User Experience

  2. Human-Computer Interaction. Multimodal and Natural Interaction

  3. Human-Computer Interaction. Human Values and Quality of Life

  4. Human Interface and the Management of Information. Designing Information

  5. Human Interface and the Management of Information. Interacting with Information

  6. Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy

  7. Engineering Psychology and Cognitive Ergonomics. Cognition and Design

  8. Universal Access in Human-Computer Interaction. Design Approaches and Supporting Technologies

  9. Universal Access in Human-Computer Interaction. Applications and Practice

  10. Virtual, Augmented and Mixed Reality. Design and Interaction

  11. Virtual, Augmented and Mixed Reality. Industrial and Everyday Life Applications

  12. Cross-Cultural Design. User Experience of Products, Services, and Intelligent Environments

  13. Cross-Cultural Design. Applications in Health, Learning, Communication, and Creativity

  14. Social Computing and Social Media. Design, Ethics, User Behavior, and Social Network Analysis

  15. Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing

  16. Augmented Cognition. Theoretical and Technological Approaches

  17. Augmented Cognition. Human Cognition and Behavior

  18. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Posture, Motion and Health

  19. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Human Communication, Organization and Work

  20. Design, User Experience, and Usability. Interaction Design

  21. Design, User Experience, and Usability. Design for Contemporary Interactive Environments

  22. Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems

  23. Distributed, Ambient and Pervasive Interactions

  24. HCI in Business, Government and Organizations

  25. Learning and Collaboration Technologies. Designing, Developing and Deploying Learning Experiences

  26. Learning and Collaboration Technologies. Human and Technology Ecosystems

  27. Human Aspects of IT for the Aged Population. Technologies, Design and User Experience

  28. Human Aspects of IT for the Aged Population. Healthy and Active Aging

  29. Human Aspects of IT for the Aged Population. Technology and Society

  30. HCI for Cybersecurity, Privacy and Trust

  31. HCI in Games

  32. HCI in Mobility, Transport, and Automotive Systems. Automated Driving and In-Vehicle Experience Design

  33. HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility

  34. Adaptive Instructional Systems

  35. Culture and Computing

  36. Design, Operation and Evaluation of Mobile Communications

  37. Artificial Intelligence in HCI

  38. HCI International 2020 - Posters

  39. HCI International 2020 - Posters

  40. HCI International 2020 - Posters

  41. HCI International 2020 - Late Breaking Papers: User Experience Design and Case Studies

  42. HCI International 2020 - Late Breaking Papers: Multimodality and Intelligence

  43. HCI International 2020 – Late Breaking Papers: Cognition, Learning and Games

  44. HCI International 2020 – Late Breaking Papers: Universal Access and Inclusive Design

  45. HCI International 2020 – Late Breaking Papers: Interaction, Knowledge and Social Media

  46. HCI International 2020 – Late Breaking Papers: Virtual and Augmented Reality

  47. HCI International 2020 – Late Breaking Papers: Digital Human Modeling and Ergonomics, Mobility and Intelligent Environments

  48. HCI International 2020 – Late Breaking Posters

  49. HCI International 2020 – Late Breaking Posters

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About this book

This two-volume set LNCS 12194 and 12195 constitutes the refereed proceedings of the 12th International Conference on Social Computing and Social Media, SCSM 2020, held as part of the 22nd International Conference, HCI International 2020, which was planned to be held in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. The total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings from a total of 6326 submissions. SCSM 2020 includes a total of 93 papers which are organized in topical sections named: Design Issues in Social Computing, Ethics and Misinformation in Social Media, User Behavior and Social Network Analysis, Participation and Collaboration in Online Communities, Social Computing and User Experience, Social Media Marketing and Consumer Experience, Social Computing for Well-Being, Learning, and Entertainment.

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Keywords

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Editors and Affiliations

  • Towson University, Towson, USA

    Gabriele Meiselwitz

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Bibliographic Information

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Buy it now

eBook USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

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