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  • Conference proceedings
  • © 2021

Digital Transformation and Human Behavior

Innovation for People and Organisations

  • Presents a collection of contributions providing an overview of the latest research on the digital transformation

  • Analyses critical factors affecting the technological and behavioural aspects of the digital transformation

  • Provides multidisciplinary insights that are relevant for both scholars and practitioners dealing with emerging challenges in the Information Systems field

Part of the book series: Lecture Notes in Information Systems and Organisation (LNISO, volume 37)

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  • ISBN: 978-3-030-47539-0
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Softcover Book USD 179.99
Price excludes VAT (USA)

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Table of contents (24 papers)

  1. Front Matter

    Pages i-ix
  2. Digital Transformation and Human Behavior: An Introduction

    • Concetta Metallo, Maria Ferrara, Alessandra Lazazzara, Stefano Za
    Pages 1-7
  3. Digital Skills and New Forms of Learning

    1. Front Matter

      Pages 9-9
    2. Bedazzled by Technology

      • Ivanin Ivanov, Peter Bednar, Athanasios Paraskelidis
      Pages 21-31
    3. Socio-Technical Interplay in a Two-Sided Market: The Case of Learning Platforms

      • Anna Sigridur Islind, Livia Norström, Helena Vallo Hult, Suzana Ramadani Olsson
      Pages 33-53
    4. The Preferred Learning Styles of Generation Z: Do They Differ from the Ones of Previous Generations?

      • Beatrice Manzoni, Leonardo Caporarello, Federica Cirulli, Federico Magni
      Pages 55-67
    5. Is This What You Want? Looking for the Appropriate Digital Skills Set

      • Gianluca Prezioso, Federica Ceci, Stefano Za
      Pages 69-86
    6. The Role of Digital Competencies and Creativity for Job Crafting in Public Administration

      • Filomena Buonocore, Rocco Agrifoglio, Davide de Gennaro
      Pages 87-97
  4. Digital Technology and Individual Behaviour

    1. Front Matter

      Pages 115-115
    2. Exploring the Effects of Social Value on Social Network Dependence

      • Stefano Za, Federica Ceci, Francesca Masciarelli, Lea Iaia
      Pages 117-134
    3. Motives Behind DDoS Attacks

      • Scott Traer, Peter Bednar
      Pages 135-147
    4. Digital Emancipation: Are We Becoming Prisoners of Our Own Device?

      • Ariana Polyviou, Nancy Pouloudi, Katerina Pramatari, Gurpreet Dhillon
      Pages 165-171
    5. What Foster People to Purchase Further Smart Devices? A Research Proposal

      • Stefano Za, Alessandra Lazazzara, Jessie Pallud, Daniele Agostini
      Pages 191-200
    6. Human or Machine? A Study of Anthropomorphism Through an Affordance Lens

      • Dana Lunberry, Jonathan Liebenau
      Pages 201-215
    7. How Perceptions of Work-Life Balance and Technology Use Impact upon Creativity in Collaborative Spaces

      • Carlotta Cochis, Elisa Mattarelli, Fabiola Bertolotti, Anna Chiara Scapolan, Fabrizio Montanari, Paula Ungureanu
      Pages 217-234

About this book

The digital transformation is impacting various aspects of how we live and work. Due to the pervasive effects of the digital revolution on firms and societies, both scholars and practitioners are interested in better understanding the key mechanisms behind the related challenges. This book presents a collection of research papers focusing on the relationships between technologies (e.g. artificial intelligence, social media, and the Internet of Things) and behaviours (e.g. social learning, knowledge sharing, and decision-making). Moreover, it provides insights into how the digital transformation may improve quality of personal life and work life within public and private organisations. The plurality of views offered makes this book particularly relevant for practitioners, companies, scientists, and governments. It gathers a selection of the best papers - original double-blind peer-reviewed contributions - presented at the annual conference of the Italian chapter of the AIS which was held in Naples, Italy, in September 2019.


  • Digital innovation
  • Digital learning
  • Media-based user innovation
  • Organizational excellence
  • Innovation in public services
  • Factory of the future
  • Innovation in social media use
  • Sustainable digital innovation
  • Digital ecosystems
  • Pervasive transformation
  • Artificial intelligence
  • Knowledge ecosystems
  • Work-life-balance
  • Information security policy
  • Industry 4.0
  • Smart City
  • Collaborative technology
  • e-commerce

Editors and Affiliations

  • Department of Science and Technology, Parthenope University of Naples, Naples, Italy

    Concetta Metallo

  • Department of Business and Economics, Parthenope University of Naples, Naples, Italy

    Maria Ferrara

  • Department of Social and Political Sciences, University of Milan, Milan, Italy

    Alessandra Lazazzara

  • Management and Business Administration, University of Chieti-Pescara, Pescara, Italy

    Stefano Za

About the editors

Concetta Metallo, Ph.D., is Associate Professor of Organization and Information Systems at the University of Naples Parthenope. Her research interests are: technology adoption and usage behaviours, social media usage, e-participation. She has participated as speaker in several international conferences and she has published papers in journals such as Government Information Quarterly, Technological Forecasting and Social Change, Production Planning & Control, Behaviour & Information Technology, Information Systems Management, International Journal of Technology Management, Journal of Computer Information Systems, BMC Health Services Research.

Maria Ferrara is Full Professor of Organization at the University of Naples Parthenope. Author of several books, essays, and articles on Business Organization and Information Systems, she has been Conference Chair at itAIS2010, the Italian Chapter of the Association for Information Systems (AIS), and at WOA2011, the Italian Workshop of Professors and Researchers of Organization. Scientific Coordinator of a major Research Project on Innovation Systems, funded by the European Union, her research topics are the Information Systems and the impact of innovations on individuals and organizations.

Alessandra Lazazzara is an assistant professor of Organization and Human Resource Management at the University of Milan. She holds a PhD in Organizational Development from the University of Milano – Bicocca and has been Visiting Scholar at The Netherlands Interdisciplinary Demographic Institute (The Netherlands). Her research interests focus on job crafting, e-HRM, and diversity and inclusion. She is involved in several national and international research projects with a wide range of companies and institutions.  She has published in several HRM and OB journals such as Journal of Vocational Behavior, The International Journal of Human Resource Management, and Personnel Review and has co-edited three books of the LNISO Springer series. Alessandra is editorial board’s member of The International Journal of Human Resource Management and Baltic Journal of Management. She serves as vice-president of itAIS, the Italian Chapter of the Association for Information Systems and is a board member of ASSIOA, the Association of Italian Organization Studies Academics.

Stefano Za is currently Assistant Professor of Organization Studies and Information Systems at University “G. d’Annunzio” of Chieti-Pescara (Italy), adjunct professor at LUISS University and visiting professor at the EM Strasbourg Business School. He is the Secretary of the Italian chapter of AIS since 2008, a personal member of ERCIS and member of program committees and reviewer for national and international conferences and journals in domains of Information Systems and Organization Studies. His main research interest is the analysis and design of digital artefacts and organizational systems. He is currently focused on digital innovations and business transformation affecting people and organizations in the digital ecosystem. He was editor for several books and journal special issues. He has also published a book, papers on international conferences proceedings, book series and journals such as I&M, GIQ, CAIS, JTAER, BJET and Personnel Review.

Bibliographic Information

Buying options

eBook USD 139.00
Price excludes VAT (USA)
  • ISBN: 978-3-030-47539-0
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 179.99
Price excludes VAT (USA)